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Exchange 2010 AutoDiscover

Posted on 2011-09-06
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Last Modified: 2012-06-21
I am having an issue with Autodiscover in Exchange 2010.  I've gone through all of the settings and they all seem to be ok.  I've recreated the Autodiscover virtual directory in IIS7 and it still isn't working.  When I do a test email autoconfiguration from inside the domain I get the attached message.  Anyone know what needs to be done?  I have updated our external DNS with a record for autodiscover.  When I go to testexchangeconnectivity.com I get the second attachment. AutodiscoverErrorInside..docx
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Question by:MHCIT
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by:setasoujiro
setasoujiro earned 250 total points
ID: 36489560
Did you create the "autodiscover.domain.com" record on both your external DNS as your domain DNS?
if not, try that and do the test again.

also you can use : testexchangeconnectivity.com
to see if all is well on the outside
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Assisted Solution

by:Shreedhar Ette
Shreedhar Ette earned 250 total points
ID: 36489743
- To resolve this issue you need to set the Client Certificates setting to "Ignore" under the Autodiscover virtual directory in IIS manager.


autodiscover.jpg
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Author Comment

by:MHCIT
ID: 36489989
I put in the _autodiscover entry into our external DNS (FRII.com) and our internal but I'm not sure if they are set up correctly.  Is there something somewhere that I can compare it to?
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Expert Comment

by:setasoujiro
ID: 36490566
_autodiscover what do you mean by this? i assume an srv record...?
but you should have an A record both in and external pointing to your server :

click admin. tools-->dns-->click your "PBLIC" zone (not the .local) and check if there s an A record for autodiscover.yourdomain.com
if not make one pointing to your local IP

and the external dns should have one, poiting to your EXTERNAL IP

refer to this:

http://technet.microsoft.com/en-us/library/bb201695.aspx
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LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 36494266
when testing your IP address as attached. port 443 is blocked.

Please make sure that you have forward/publish that port in you firewall to exchange server.
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Accepted Solution

by:
MHCIT earned 0 total points
ID: 36580624
This was being caused by our external DNS provider.  They didn't know how to set up a SRV record in their system.  We are currently looking for a new external DNS provider.
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Author Closing Comment

by:MHCIT
ID: 37648554
It was a mixture of fixes that finally fixed it.
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