Solved

HP LaserJet P4015dn printing issue

Posted on 2011-09-06
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Last Modified: 2012-05-12
I'm having an issue with my P4015dn where documents print with a significant delay. Sometimes they will come out instantly, other times they will come out 5-30 minutes later. I've tried reinstalling print drivers, trying different printer configuration settings, clearing files in the \system32\spool\printers directory, restarting the print spooler, all to no avail. The printer is connected over the network and is not shared. I've also tried switching out the ethernet cable. There don't seem to be any issues with the network (i.e slowdowns). I've tested the port it's connected to and that also seems fine. Does anyone have any ideas as to what might be causing this and how I can fix it? Thanks in advance
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Question by:Titlevest
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11 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 36489636
The only thing I can think of is that the printer has gone to sleep and needs to wake up before being able to print, but that wouldn't take half an hour. 5 minutes could be fine though.

Most Lasers will go to sleep after a number of minutes (you should be able to set that time via the printer configuration tool) to conserve energy.
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Author Comment

by:Titlevest
ID: 36489896
I disabled sleep mode but it doesn't seem to have made a difference
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Author Comment

by:Titlevest
ID: 36495478
Other types of documents are delayed as well, not just PDF's. I suspect it has something to do with the spooler, seeing as deleting jobs also takes a long time. The problem is that this problem affects many users, not just one.
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LVL 88

Expert Comment

by:rindi
ID: 36495530
Are you using a postscript or PCL driver? have you tried using the other?
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LVL 6

Expert Comment

by:K_Wilke
ID: 36495545
What OS is the PC where you are trying this from?
Does it happen on other PCs with different OS's?
Thanks,
Kelly W.
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Author Comment

by:Titlevest
ID: 36498437
Most of the machines are Windows 7 32 bit, with 1 machine running XP. They were all using PCL6; I installed the PS driver and will let you know if there is a difference. Thanks
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LVL 6

Accepted Solution

by:
K_Wilke earned 500 total points
ID: 36498839
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Author Comment

by:Titlevest
ID: 36499063
I applied the latest firmware, I'll let you guys know if that does it. Thanks!
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Author Closing Comment

by:Titlevest
ID: 36510966
Upgrading the firmware did it. Thanks!
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LVL 6

Expert Comment

by:K_Wilke
ID: 36512640
Good deal and yeah for you!
Thanks,
Kelly W.
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