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Coould not find this item

Posted on 2011-09-06
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Last Modified: 2012-05-12
When trying to save any file on a network share, server 2008 R2, I get a Could not find this item message. Followed by a This item is no longer located in, (path to file).
Verify the item's location and try again.
Any ideas?
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Question by:jpool1260
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16 Comments
 
LVL 80

Expert Comment

by:arnold
ID: 36489704
Offline files?
Check the share settings and disable offline file access and see if that issue remains.

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Author Comment

by:jpool1260
ID: 36489727
I should add that this worked last week. Just this morning this user is having this issue.
Share settings and permissions have not been changed. The server is in Active Directory domain.
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LVL 80

Expert Comment

by:arnold
ID: 36489771
Worked last week and nothing changed that you know of does not provide any information. Is this a laptop that is being used?
Check offline files. Does the system indicate that it is not synchronized?
What is the OS on the system from which the user is accessing the share?
Do you have roaming profiles or is each user have their own system to use (roaming profile have the user login into another workstation and see if they have the same issue.)?
Check the permissions on the file within the share. Check the effective permissions on the file as it relates to this user (properties\security\(advanced\add)\effective permissions).
0
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Author Comment

by:jpool1260
ID: 36489999
Windows Server 2008 R2 Standard.
Dell Power Edge 2970 server.
There are no roaming profiles.
All  permissions, expected also,  are as expected for users in this directory.
Off line files are not being used.
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LVL 80

Expert Comment

by:arnold
ID: 36490062
To make this clear one server is a terminal server, while the other is the share.

Get systinternal's filemon (technet.microsoft.com/sysinternals/) which has been incorporated into process mon.
http://technet.microsoft.com/en-us/sysinternals/bb896645

Use this to see when you try to write save/access a file on a share what the issue is.
If you open the share \\server\sharename, can you right click within the newly opened windows and create an empty file?

What application is being used to save the file?

Does the behavior change is you map the share to a drive
net use T: \\server\sharename
?
0
 

Author Comment

by:jpool1260
ID: 36490290
Only 1 server a 2970 running 2008 R2 standard.
User connecting from a Dimension desktop.
Error occurs when trying to put a file in the folder in question. Many levels of folders above this one.
Can not create a text file is this folder either.
Created a new folder with the same name , Maine, and the condition still exists.
Just informed that pdf's are blank when trying to open them in the same directory.
Will try filemon.
0
 

Author Comment

by:jpool1260
ID: 36491117
Filemon result.

Get  a lot of Name not found
Desired access: Maximum Allowed
0
 
LVL 80

Expert Comment

by:arnold
ID: 36491323
Can you check the effective permissions on the folder in which you are trying to save the file
\\server\sharename is actually d:\sharename
But you want to store the data in a folder:
d:\sharename\somefolder\anotherfolder\someotherfolder\filename

Check the permissions for this user along the line to make sure the user has the write/modify/full rights.

Also check the sharing permissions to make sure no one made changes here that now prevent this user from being able to write into the share.

0
 

Author Comment

by:jpool1260
ID: 36491369
Checked and they are all as they should be. Sharing is correct.
The user has full permissions on the entire directory and the folder in question.
0
 
LVL 80

Expert Comment

by:arnold
ID: 36492323
Enable auditing for the user on the folder and see what is being recorded in the security event log.
same way properties of the directory, security/advanced/auditing.
0
 

Author Comment

by:jpool1260
ID: 36495755
Rebooting this server last night to apply patches and service pack and the drive in question to not show up.
Data is still on drive, I removed it and am copying it off.
Shows as foreign in controller config.
Have to figure out how to get it active.
0
 
LVL 80

Expert Comment

by:arnold
ID: 36496984
What is the hardware/controllers involved are?
0
 

Author Comment

by:jpool1260
ID: 36497807
Perc 5i
0
 
LVL 80

Expert Comment

by:arnold
ID: 36498167
Complete setup of the dell would be helpful.
i.e.
System poweredge?
Number of drives? 2,4,6,8
RAID arrangement RAID 2 OS, 4 RAID 10/5
Type of drive SATA/SAS?
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Accepted Solution

by:
jpool1260 earned 0 total points
ID: 36499350
This has been solved.
The hard drive was going bad and failed after a reboot.
New hard drive and redo all the configuration.
0
 

Author Closing Comment

by:jpool1260
ID: 36527901
Hardware was the underlying reason for the errors.
0

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