Coould not find this item

jpool1260
jpool1260 used Ask the Experts™
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When trying to save any file on a network share, server 2008 R2, I get a Could not find this item message. Followed by a This item is no longer located in, (path to file).
Verify the item's location and try again.
Any ideas?
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Distinguished Expert 2017

Commented:
Offline files?
Check the share settings and disable offline file access and see if that issue remains.

Author

Commented:
I should add that this worked last week. Just this morning this user is having this issue.
Share settings and permissions have not been changed. The server is in Active Directory domain.
Distinguished Expert 2017

Commented:
Worked last week and nothing changed that you know of does not provide any information. Is this a laptop that is being used?
Check offline files. Does the system indicate that it is not synchronized?
What is the OS on the system from which the user is accessing the share?
Do you have roaming profiles or is each user have their own system to use (roaming profile have the user login into another workstation and see if they have the same issue.)?
Check the permissions on the file within the share. Check the effective permissions on the file as it relates to this user (properties\security\(advanced\add)\effective permissions).
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Author

Commented:
Windows Server 2008 R2 Standard.
Dell Power Edge 2970 server.
There are no roaming profiles.
All  permissions, expected also,  are as expected for users in this directory.
Off line files are not being used.
Distinguished Expert 2017

Commented:
To make this clear one server is a terminal server, while the other is the share.

Get systinternal's filemon (technet.microsoft.com/sysinternals/) which has been incorporated into process mon.
http://technet.microsoft.com/en-us/sysinternals/bb896645

Use this to see when you try to write save/access a file on a share what the issue is.
If you open the share \\server\sharename, can you right click within the newly opened windows and create an empty file?

What application is being used to save the file?

Does the behavior change is you map the share to a drive
net use T: \\server\sharename
?

Author

Commented:
Only 1 server a 2970 running 2008 R2 standard.
User connecting from a Dimension desktop.
Error occurs when trying to put a file in the folder in question. Many levels of folders above this one.
Can not create a text file is this folder either.
Created a new folder with the same name , Maine, and the condition still exists.
Just informed that pdf's are blank when trying to open them in the same directory.
Will try filemon.

Author

Commented:
Filemon result.

Get  a lot of Name not found
Desired access: Maximum Allowed
Distinguished Expert 2017

Commented:
Can you check the effective permissions on the folder in which you are trying to save the file
\\server\sharename is actually d:\sharename
But you want to store the data in a folder:
d:\sharename\somefolder\anotherfolder\someotherfolder\filename

Check the permissions for this user along the line to make sure the user has the write/modify/full rights.

Also check the sharing permissions to make sure no one made changes here that now prevent this user from being able to write into the share.

Author

Commented:
Checked and they are all as they should be. Sharing is correct.
The user has full permissions on the entire directory and the folder in question.
Distinguished Expert 2017

Commented:
Enable auditing for the user on the folder and see what is being recorded in the security event log.
same way properties of the directory, security/advanced/auditing.

Author

Commented:
Rebooting this server last night to apply patches and service pack and the drive in question to not show up.
Data is still on drive, I removed it and am copying it off.
Shows as foreign in controller config.
Have to figure out how to get it active.
Distinguished Expert 2017

Commented:
What is the hardware/controllers involved are?

Author

Commented:
Perc 5i
Distinguished Expert 2017

Commented:
Complete setup of the dell would be helpful.
i.e.
System poweredge?
Number of drives? 2,4,6,8
RAID arrangement RAID 2 OS, 4 RAID 10/5
Type of drive SATA/SAS?
This has been solved.
The hard drive was going bad and failed after a reboot.
New hard drive and redo all the configuration.

Author

Commented:
Hardware was the underlying reason for the errors.

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