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Where have my Restore Points gone in Windows 7 Pro 64-Bit?

One of my customers was having a problem connecting to her Kindle.  After doing all the things suggested on forums and at Amazon support, I thought I would set Windows back to a time befor the problem started.  The problem is that there is exactly one Restore Point!  I know for a fact that I set a Restore Point after I configured the system  Also, the system is fully updated so Windows Update has to have created many Restore Points.  I checked the amount of space available to store Restore Points and it was 10GB.  The one Restore Point available was using 650MB.  Anyway, I increased the storage area available to 50GB (It's a 1 terabyte drive.)

I've added my own restore point and did a Windows Update which added another.  Are these going to disappear.  My customer is very concerned about this and I've never seen this happen before.  Does anyone have a clue?

By the way, she has Kaspersky Internet Security which has not complained about any problems.  I'm aware that an infected Restore Point could be removed by and Antivirus program but the program would have kicked up a big fuss if it were doing anything like that.

Anyone have any ideas about this?
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sexygeek
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sexygeek
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ded9Commented:
Can also follow the steps mentioned in this ms article

http://support.microsoft.com/kb/2506576




Ded9
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sexygeekAuthor Commented:
Thanks, I've read both items though I think I will look the first one over again.

In the second article MS says "Systems with a dual boot with Windows XP will also cause system restore points to be deleted."  I set up XP Mode for the customer.  I hope this doesn't cause this problem.  I'm going to do a little research on that.
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sexygeekAuthor Commented:
I increased the storage size and the Restore Points have not diappeared as of last week.  Thanks!
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