troubleshooting Question

Where have my Restore Points gone in Windows 7 Pro 64-Bit?

Avatar of sexygeek
sexygeek asked on
Windows 7
4 Comments1 Solution544 ViewsLast Modified:
One of my customers was having a problem connecting to her Kindle.  After doing all the things suggested on forums and at Amazon support, I thought I would set Windows back to a time befor the problem started.  The problem is that there is exactly one Restore Point!  I know for a fact that I set a Restore Point after I configured the system  Also, the system is fully updated so Windows Update has to have created many Restore Points.  I checked the amount of space available to store Restore Points and it was 10GB.  The one Restore Point available was using 650MB.  Anyway, I increased the storage area available to 50GB (It's a 1 terabyte drive.)

I've added my own restore point and did a Windows Update which added another.  Are these going to disappear.  My customer is very concerned about this and I've never seen this happen before.  Does anyone have a clue?

By the way, she has Kaspersky Internet Security which has not complained about any problems.  I'm aware that an infected Restore Point could be removed by and Antivirus program but the program would have kicked up a big fuss if it were doing anything like that.

Anyone have any ideas about this?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros