JTA416
asked on
Wireless Network Problem Connecting Apple Router
Hello I am using a apple Router with a Windows xp SP2 Laptop. I am having problems with windows xp sp2 connecting to my wireless network. I can connect to other networks just not my own I am able to connect wireless with my mac and on my iphone and my Imac. I did scans had a few viruses got rid of them scan comes up clean now I scanned with combofix, superantispyware, Antimalwarebytes, AVG. All scans come up clean now. I am using windows to manage my wireless network had to delete the dell wireless utility program cause i was unable to see any networks as soon as I removed that all networks popped up just cannot connect to mine. Any Suggestions on what to try
Thanks
Thanks
Is the Airport set to WPA? Are you using the right password? What happens when you try to connect? Have you tried deleting old networks with the same name for the saved networks in XP?
ASKER
HiJack This Log File
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:39:33 PM, on 9/6/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e xe
C:\PROGRA~1\AVG\AVG10\avgc hsvx.exe
C:\WINDOWS\system32\winlog on.exe
C:\WINDOWS\system32\servic es.exe
C:\WINDOWS\system32\lsass. exe
C:\WINDOWS\system32\Ati2ev xx.exe
C:\WINDOWS\system32\svchos t.exe
C:\WINDOWS\System32\svchos t.exe
C:\WINDOWS\system32\spools v.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\Musicmatc h Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatc h Jukebox\mm_tray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quicks et.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.ex e
C:\Program Files\Java\jre1.6.0_03\bin \jusched.e xe
C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
C:\Program Files\AVG\AVG10\avgtray.ex e
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\B2C_Client \B2CNotiAg ent.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Dell\Support\Alert\b in\NotifyA lert.exe
C:\Program Files\AirPort\APAgent.exe
C:\Program Files\iTunes\iTunesHelper. exe
C:\PROGRA~1\BEARSH~1\Media Bar\Datamn gr\DATAMN~ 1.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\CyberLink\PowerDVD\D VDLauncher .exe
C:\WINDOWS\system32\ctfmon .exe
C:\Program Files\SUPERAntiSpyware\SUP ERAntiSpyw are.exe
C:\Program Files\SUPERAntiSpyware\SAS CORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceS ervice.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\AVG\AVG10\avgwdsvc.e xe
C:\Program Files\Bonjour\mDNSResponde r.exe
C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Citrix\GoToMyPC\g2sv c.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgid smonitor.e xe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Citrix\GoToMyPC\g2co mm.exe
C:\WINDOWS\system32\svchos t.exe
C:\Program Files\Citrix\GoToMyPC\g2pr e.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGID SAgent.exe
C:\Program Files\Citrix\GoToMyPC\g2tr ay.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\iPod\bin\iPodService .exe
C:\WINDOWS\system32\wbem\w miapsrv.ex e
C:\Program Files\Java\jre1.6.0_03\bin \jucheck.e xe
C:\PROGRA~1\AVG\AVG10\avgr sx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.e xe
C:\WINDOWS\SYSTEM32\PRISMS VR.exe
C:\WINDOWS\system32\PRISMS VC.EXE
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\WINDOWS\System32\svchos t.exe
C:\Program Files\Citrix\GoToMyPC\g2ma inh.exe
C:\Program Files\Citrix\GoToMyPC\g2ho st.exe
C:\Program Files\Citrix\GoToMyPC\g2pr inth.exe
C:\Program Files\Citrix\GoToMyPC\g2au dioh.exe
C:\WINDOWS\system32\msiexe c.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThi s.exe
R0 - HKCU\Software\Microsoft\In ternet Explorer\Main,Start Page = http://search.bearshare.com/
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Default_Page _URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Default_Sear ch_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\In ternet Explorer\Main,Start Page = http://verizon.yahoo.com
R1 - HKCU\Software\Microsoft\In ternet Explorer\Search,SearchAssi stant = http://dts.search-results.com/sr?src=ieb&appid=119&systemid=2&q={searchTerms}
R1 - HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\Musicmatc h Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatc h Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quicks et.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.ex e
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin \jusched.e xe"
O4 - HKLM\..\Run: [SigmaTel StacMon] C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.ex e
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [B2C_AGENT] C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\B2C_Client \B2CNotiAg ent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe " -atboottime
O4 - HKLM\..\Run: [AirPort Base Station Agent] "C:\Program Files\AirPort\APAgent.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper. exe"
O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~1\BEARSH~1\Media Bar\Datamn gr\DATAMN~ 1.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\D VDLauncher .exe"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon .exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUP ERAntiSpyw are.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3 \OFFICE11\ EXCEL.EXE/ 3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Dell\Bluetooth Software\btsendto_ie_ctx.h tm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f 2ba3849658 3} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f 2ba3849658 3} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprov au.dll
O16 - DPF: {CAFEEFAC-0014-0001-0001-A BCDEFFEDCB A} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0 060082AA75 C} -
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-F BDDE494F8D 1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SAS WINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-0 0A0C90312E 1} - C:\WINDOWS\system32\browse ui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3 078302C203 0} - C:\WINDOWS\system32\browse ui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SAS CORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceS ervice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2ev xx.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGID SAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.e xe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponde r.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToMyPC\g2sv c.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService .exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm 12.exe
O23 - Service: PRISMSVC - Conexant Systems, Inc. - C:\WINDOWS\system32\PRISMS VC.EXE
--
End of file - 8700 bytes
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:39:33 PM, on 9/6/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e
C:\PROGRA~1\AVG\AVG10\avgc
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\Ati2ev
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\spools
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\Musicmatc
C:\Program Files\MUSICMATCH\Musicmatc
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quicks
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.ex
C:\Program Files\Java\jre1.6.0_03\bin
C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
C:\Program Files\AVG\AVG10\avgtray.ex
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\B2C_Client
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Dell\Support\Alert\b
C:\Program Files\AirPort\APAgent.exe
C:\Program Files\iTunes\iTunesHelper.
C:\PROGRA~1\BEARSH~1\Media
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\CyberLink\PowerDVD\D
C:\WINDOWS\system32\ctfmon
C:\Program Files\SUPERAntiSpyware\SUP
C:\Program Files\SUPERAntiSpyware\SAS
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceS
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\AVG\AVG10\avgwdsvc.e
C:\Program Files\Bonjour\mDNSResponde
C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Citrix\GoToMyPC\g2sv
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgid
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Citrix\GoToMyPC\g2co
C:\WINDOWS\system32\svchos
C:\Program Files\Citrix\GoToMyPC\g2pr
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGID
C:\Program Files\Citrix\GoToMyPC\g2tr
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\iPod\bin\iPodService
C:\WINDOWS\system32\wbem\w
C:\Program Files\Java\jre1.6.0_03\bin
C:\PROGRA~1\AVG\AVG10\avgr
C:\Program Files\AVG\AVG10\avgcsrvx.e
C:\WINDOWS\SYSTEM32\PRISMS
C:\WINDOWS\system32\PRISMS
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\WINDOWS\System32\svchos
C:\Program Files\Citrix\GoToMyPC\g2ma
C:\Program Files\Citrix\GoToMyPC\g2ho
C:\Program Files\Citrix\GoToMyPC\g2pr
C:\Program Files\Citrix\GoToMyPC\g2au
C:\WINDOWS\system32\msiexe
C:\Program Files\Trend Micro\HiJackThis\HiJackThi
R0 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\Wi
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\Musicmatc
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatc
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quicks
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.ex
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin
O4 - HKLM\..\Run: [SigmaTel StacMon] C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.ex
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [B2C_AGENT] C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\B2C_Client
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe
O4 - HKLM\..\Run: [AirPort Base Station Agent] "C:\Program Files\AirPort\APAgent.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.
O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~1\BEARSH~1\Media
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\D
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUP
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Dell\Bluetooth Software\btsendto_ie_ctx.h
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprov
O16 - DPF: {CAFEEFAC-0014-0001-0001-A
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-F
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SAS
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-0
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SAS
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceS
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2ev
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGID
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.e
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponde
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToMyPC\g2sv
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm
O23 - Service: PRISMSVC - Conexant Systems, Inc. - C:\WINDOWS\system32\PRISMS
--
End of file - 8700 bytes
ASKER
I have tried other devices that do connect to my network so yes It is the Right Password. It is WPA Encryption . I have deleted older networks. Not sure of windows is storing the password cause everytime I try to connect to the network it wants me to reenter the password.
Thanks
Thanks
Can you connect if you temporarily turn of encryption on the Airport?
Here is a troubleshooting guide: http://www.ifelix.co.uk/tech/2002.html
ASKER CERTIFIED SOLUTION
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ASKER
Radio Mode is set to automatic just changed to 802.11a/n,802.11b/g also changed radio channel selection from automatic was on channel 36 to Manual Set 2.4 GHZ to Channel 6 5 GhZ starts at Channel 36. so I left the 5ghz to automatic. still no success time to try these other tips thanks
ASKER
I am able to connect when I take wireless Security and set it to none. Now I am using wpa2 Personal and made the password a simple 8 letters and it wont connect anymore so somewhere there has to be a configuration problem now to just locate it
ASKER
Thank You Strung what was happening I had the network set to AES Changed it to TKIP instantly connected
https://discussions.apple.com/thread/1622794?start=0&tstart=0
https://discussions.apple.com/thread/1622794?start=0&tstart=0