Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Can no longer access exchange mailbox on previously disabled user

Posted on 2011-09-06
3
Medium Priority
?
203 Views
Last Modified: 2012-06-27
We have had a few employees leave our company over that six months.  What I typically do is change their password, remove them from all their email groups, and disable their user account in active directory.  I don't completely delete their user account for quite awhile, in case we need to re-enable their account and check something in their exchange mailbox, etc.

So, we had a need to check one of the users mailboxes for some previous emails, and I enabled their account, and even reset their password, just to make sure I knew what it was and there was no question about the password.  I tried to log onto OWA as this user, but it would never log in and kept failing.  I ended up adding their user account to my computer and logged in as them, which worked, but then when I went to configure Outlook, it "checked the name" just fine, but it kept prompting me for user credentials.

I have verified over and over that the password is correct, but I am wondering if because the user account was disabled for so long in Active directory, that maybe something happened to the mailbox on exchange?

We have a simple setup with a single W2K3 Standard server runing Active directory, and a single Exchange 2003 server.
0
Comment
Question by:jbobst
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
Jeff Perry earned 1000 total points
ID: 36490112
I know it is obvious but have you checked to make sure the mailbox is in the store?

If so, have you tried to give another user full access permissions to the mailbox?

I would assign myself full access to the mailbox and then add the mailbox to my additional mailboxes to open in my mail profile.

In the future you should consider backing the ex-employee user mailboxes to .pst that way you can open them from any outlook client and search them for needed emails and you can always restore those mails to a box in the event that a user returns to the company.
0
 
LVL 1

Author Comment

by:jbobst
ID: 36490455
I actually do the pst backups about twice a year, but just haven't done one yet for these two employees.   So, I just tried again, and everything works fine now.  I assume I just didn't give the servers enough time to "figure out" that I re-enabled the user accounts???  Not sure, but I had to run an errand over the past hour, and when I got back, everything works now.  Thanks for the help!
0
 
LVL 8

Expert Comment

by:Jeff Perry
ID: 36490550
I was going to ask how long you waited after re-enabling the user as that does happen.

Glad your problem is sorted.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question