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Can no longer access exchange mailbox on previously disabled user

Posted on 2011-09-06
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Last Modified: 2012-06-27
We have had a few employees leave our company over that six months.  What I typically do is change their password, remove them from all their email groups, and disable their user account in active directory.  I don't completely delete their user account for quite awhile, in case we need to re-enable their account and check something in their exchange mailbox, etc.

So, we had a need to check one of the users mailboxes for some previous emails, and I enabled their account, and even reset their password, just to make sure I knew what it was and there was no question about the password.  I tried to log onto OWA as this user, but it would never log in and kept failing.  I ended up adding their user account to my computer and logged in as them, which worked, but then when I went to configure Outlook, it "checked the name" just fine, but it kept prompting me for user credentials.

I have verified over and over that the password is correct, but I am wondering if because the user account was disabled for so long in Active directory, that maybe something happened to the mailbox on exchange?

We have a simple setup with a single W2K3 Standard server runing Active directory, and a single Exchange 2003 server.
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Question by:jbobst
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Jeff Perry earned 1000 total points
ID: 36490112
I know it is obvious but have you checked to make sure the mailbox is in the store?

If so, have you tried to give another user full access permissions to the mailbox?

I would assign myself full access to the mailbox and then add the mailbox to my additional mailboxes to open in my mail profile.

In the future you should consider backing the ex-employee user mailboxes to .pst that way you can open them from any outlook client and search them for needed emails and you can always restore those mails to a box in the event that a user returns to the company.
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by:jbobst
ID: 36490455
I actually do the pst backups about twice a year, but just haven't done one yet for these two employees.   So, I just tried again, and everything works fine now.  I assume I just didn't give the servers enough time to "figure out" that I re-enabled the user accounts???  Not sure, but I had to run an errand over the past hour, and when I got back, everything works now.  Thanks for the help!
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by:Jeff Perry
ID: 36490550
I was going to ask how long you waited after re-enabling the user as that does happen.

Glad your problem is sorted.
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