Solved

Windows 7 Shutdown Issues

Posted on 2011-09-06
3
469 Views
Last Modified: 2012-05-12
I have a Win 7 laptop that will not shutdown...it just sits there & says shutdown on the splash screen. It logs off fiine but will not shut down. It is fully patched with MS updates & BIOS & I have ran sfc /scannow & it did not fix anything...any suggestions?
0
Comment
Question by:wantabe2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 10

Accepted Solution

by:
Arman Khodabande earned 500 total points
ID: 36490467
Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product,  uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated, particularly on Windows Vista and Windows 7.

A.The first step is always to make sure your computer is virus/malware free.
 
Using malwarebytes :   http://www.malwarebytes.org/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:

How to perform a clean boot in Windows Vista or Windows 7 - http://support.microsoft.com/kb/929135

C. If you need more information, here is an excellent shutdown troubleshooter - http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues.

From  : http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-stuck-on-shutdown-screen/d7ae568e-3480-467f-a401-12d2837f7556

Also you could take a look at : http://www.tomshardware.com/forum/683-63-solved-windows-shutdown-problem
0
 
LVL 11

Expert Comment

by:madhatter5501
ID: 36490493
0
 
LVL 30

Expert Comment

by:ded9
ID: 36490588
Disconnect devices like flash drive, external hard drive, ipod any usb device.....now try to shutdown the computer.



Ded9
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question