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WSUS problem in Windows SBS 2011

Posted on 2011-09-06
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Last Modified: 2013-12-02
Hi Experts,

Let met start by confessing I'm a newbie in VMWare and SBS 2011.
I installed two servers (one SBS and one Standard 2008 R2) on an ESXI host. I didn't do anything fancy. My first impression of SBS 2011 is quite positive. Everything works except for WSUS.
It finds all kinds of updates for the Windows Server 2008 and all client computers, but nothing for the SBS server. Here the date of the last update scan still points to the moment of installation two weeks ago. All clients and the other server have a recent date filled in here. All updates have status "unknown". When I try to start windows update manually, the server starts an infinite search.
When I run a few standard reports, the all say WSUS is working perfectly.

What could have gone wrong?
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Question by:NoraWil
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Expert Comment

by:Cris Hanna
ID: 36495664
Are you approving the updates in the SBS console?   And remember that if an update says it's for Windows Server 2008 it should also show you how many computers it needs to go on...is it showing you one or two?
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Author Comment

by:NoraWil
ID: 36505089
Hi,
Thanks for the reaction. Yes I do approve updates.

When I look at the details of any of the updates I get some info like in the screendump attached here.
tserver is our SBS 2011 server. Every update (there are 95) has the same status for tserver: unknown.
I was hoping a manual update on de windows update server would help me, but there tserver starts looking for new updates for ever.
When I just installed the server wsus did find some updates for tserver and I could even install some of them.
Perhaps uninstalling these updates could help me???


8-09-2011-20-47-25.jpg
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Author Comment

by:NoraWil
ID: 36505141
I looked in control panel at the installed updates. It shows the same update five times (see screendump). I'm not able to uninstall them. Windows says the patch packet could not be opened.
Maybe this information is helpful.
Screendump-2.jpg
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LVL 35

Expert Comment

by:Cris Hanna
ID: 36507671
I would probably suggest following the article in the link to fix WSUS
http://technet.microsoft.com/en-us/library/dd443475(WS.10).aspx
The article is for SBS 2008 but works for 2011 as well

Can't say why you can't uninstall
But WSUS in SBS 2011 normally works quite well
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Author Comment

by:NoraWil
ID: 36509604
Hi CrisHanna,

There is a similar article for SBS 2011, and I followed it already. It does not find any problems in WSUS. As the matter of fact I have the feeling it's not WSUS itself that is causing the problem. I think there has been a problem with a particular update on the SBS server.
Actually Server Manager isn't working either. I can't add roles or features. It tries to collect all roles and featues and this results in an error.
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Assisted Solution

by:Cris Hanna
Cris Hanna earned 500 total points
ID: 36511252
Not a good start...
If this were me, I'd probably save data and use the weekend to rebuild it.

If you know the update you think is at fault you could try uninstalling and see where that gets you.  Or file a case with MS...support is supposed to be free if issues result from patches
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Accepted Solution

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NoraWil earned 0 total points
ID: 36545117
I solved the problem myself. The malfunctions of WSUS was related to the malfunction of the server manager. The solution I followed is described in:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_27293745.html
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Author Closing Comment

by:NoraWil
ID: 36572263
I solved the problem myself. The malfunctions of WSUS was related to the malfunction of the server manager. The solution I followed is described in:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_27293745.html
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