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Error after creating new backup job

Posted on 2011-09-06
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Last Modified: 2012-05-12
I'm getting the same error as the referenced question.  I paused the old backup job (an old NAS device).  Then, created a new backup job (new NAS device).  For the first week, (before I rebooted the server) it was working properly.  Now, I'm getting this error saying that I do not have a licence on the remote computer (however, the remote computer is a NAS device, so I'm not sure how I could install that there).

Could it not be allowing me to do the backup because the old backup job is still present?

*Please refer to the documentation or online help for more information.
License Violation
A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec.
Please contact your vendor for information on protecting remote servers with this edition of Backup Exec.
V-79-57344-65084 - Before you can back up this resource (\\NASdevice\info), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL: <![CDATA[https://redirector.symantec.com?src=inpdt&pdt=be&action=t]]>
A selection on device \\NASdevice\yada was skipped because of previous errors with the job.
A selection on device \\NASdevice\yadayada was skipped because of previous errors with the job.
A selection on device \\NASdevice\moreyada was skipped because of previous errors with the job.
A selection on device \\NASdevice\aheapinhelpin was skipped because of previous errors with the job.
A selection on device \\NASdevice\iliketaters was skipped because of previous errors with the job.
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Question by:mgedlaman
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2 Comments
 
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Accepted Solution

by:
Taishou earned 2000 total points
ID: 36491333
You may need to tweak the settings on the new NAS device. Is it using a Windows OS or is it emulating it? If it's using a Windows OS then it most likely needs an agent.

"I. NAS Devices using Windows 2003 and Windows 2003 Operating Systems
 
The NAS devices in this instance are seen as remote Windows 2000 and Windows 2003 Servers. Therefore a Remote Agent for Windows Server (RAWS) and RAWS license will be required to back it up"

Symantec Link about NAS Devices : http://www.symantec.com/business/support/index?page=content&id=TECH14963
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Author Closing Comment

by:mgedlaman
ID: 36497565
Must have worked initially as a trial of sorts :(

I'll follow up with Symantec as we have a support contract.  TY
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