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remote desktop connection keeps disconnecting

Posted on 2011-09-06
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Last Modified: 2012-05-12
Hi,

just past few days noticed that when i log into our network remotely using remote desktop and actually happens in webex remote access too, the process of opening up files in explorer or initializing apps is really slow.  More and more been getting icon on my pc to alert that remote connection has been lost and then it reconnects but still really slow.  Is there any logs on event viewer of my local pc to see what is going on?  Or is it possible something on remote network is kicking me off.  Been using this connection for years with no problem only experienced this now.  thanks.  Tried accessing 4 windows servers running 2003 server and all slow but think its because remote connection is timing out.
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Question by:dankyle67
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WalkaboutTigger earned 2000 total points
ID: 36491506
My guess is that your office Internet connection is being saturated and packet discards are happening.
The most likely cause of sudden issues like this is one or more of the computers in the office has malware running on them.
Or the remote site just implemented Internet Video Conferencing without increasing the size of the connection.
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by:dankyle67
ID: 36491556
this is a client of mine and they have installed lots of apps without my knowledge in the past so quite possible but is there any items that would show up in event viewer for example?  My other idea is to try remote desktop from another location using my laptop and if its still slow then something must have changed on the remote network location as you mentioned.  They did say that accounting apps were fine today but internet slow.  We have a barracuda web filter installed there so was thinking of setting it to audit mode to see if it will help since then it would not be blocking all the traffic thats questionable in and out of network.  That might include remote connections.
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Author Comment

by:dankyle67
ID: 36491573
Also, you mentioned internet video conferencing.  All this slowdown coincided with couple of days ago when one of the users required live support from accounting software support and they used microsoft live meeting to do a web conference.   Would this have anything to do with it?  Where would i begin to look?
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