Solved

remote desktop connection keeps disconnecting

Posted on 2011-09-06
3
965 Views
Last Modified: 2012-05-12
Hi,

just past few days noticed that when i log into our network remotely using remote desktop and actually happens in webex remote access too, the process of opening up files in explorer or initializing apps is really slow.  More and more been getting icon on my pc to alert that remote connection has been lost and then it reconnects but still really slow.  Is there any logs on event viewer of my local pc to see what is going on?  Or is it possible something on remote network is kicking me off.  Been using this connection for years with no problem only experienced this now.  thanks.  Tried accessing 4 windows servers running 2003 server and all slow but think its because remote connection is timing out.
0
Comment
Question by:dankyle67
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 15

Accepted Solution

by:
WalkaboutTigger earned 500 total points
ID: 36491506
My guess is that your office Internet connection is being saturated and packet discards are happening.
The most likely cause of sudden issues like this is one or more of the computers in the office has malware running on them.
Or the remote site just implemented Internet Video Conferencing without increasing the size of the connection.
0
 

Author Comment

by:dankyle67
ID: 36491556
this is a client of mine and they have installed lots of apps without my knowledge in the past so quite possible but is there any items that would show up in event viewer for example?  My other idea is to try remote desktop from another location using my laptop and if its still slow then something must have changed on the remote network location as you mentioned.  They did say that accounting apps were fine today but internet slow.  We have a barracuda web filter installed there so was thinking of setting it to audit mode to see if it will help since then it would not be blocking all the traffic thats questionable in and out of network.  That might include remote connections.
0
 

Author Comment

by:dankyle67
ID: 36491573
Also, you mentioned internet video conferencing.  All this slowdown coincided with couple of days ago when one of the users required live support from accounting software support and they used microsoft live meeting to do a web conference.   Would this have anything to do with it?  Where would i begin to look?
0

Featured Post

Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
CCNP Exam question 6 37
Recommendation for open source Monitoring 7 97
Unzip with Excel VBA is show 15 62
Change subnet - effects on server 14 35
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question