Solved

remote desktop connection keeps disconnecting

Posted on 2011-09-06
3
912 Views
Last Modified: 2012-05-12
Hi,

just past few days noticed that when i log into our network remotely using remote desktop and actually happens in webex remote access too, the process of opening up files in explorer or initializing apps is really slow.  More and more been getting icon on my pc to alert that remote connection has been lost and then it reconnects but still really slow.  Is there any logs on event viewer of my local pc to see what is going on?  Or is it possible something on remote network is kicking me off.  Been using this connection for years with no problem only experienced this now.  thanks.  Tried accessing 4 windows servers running 2003 server and all slow but think its because remote connection is timing out.
0
Comment
Question by:dankyle67
  • 2
3 Comments
 
LVL 15

Accepted Solution

by:
WalkaboutTigger earned 500 total points
Comment Utility
My guess is that your office Internet connection is being saturated and packet discards are happening.
The most likely cause of sudden issues like this is one or more of the computers in the office has malware running on them.
Or the remote site just implemented Internet Video Conferencing without increasing the size of the connection.
0
 

Author Comment

by:dankyle67
Comment Utility
this is a client of mine and they have installed lots of apps without my knowledge in the past so quite possible but is there any items that would show up in event viewer for example?  My other idea is to try remote desktop from another location using my laptop and if its still slow then something must have changed on the remote network location as you mentioned.  They did say that accounting apps were fine today but internet slow.  We have a barracuda web filter installed there so was thinking of setting it to audit mode to see if it will help since then it would not be blocking all the traffic thats questionable in and out of network.  That might include remote connections.
0
 

Author Comment

by:dankyle67
Comment Utility
Also, you mentioned internet video conferencing.  All this slowdown coincided with couple of days ago when one of the users required live support from accounting software support and they used microsoft live meeting to do a web conference.   Would this have anything to do with it?  Where would i begin to look?
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
RIP Routing 5 45
Download Speeds - Speedtest is fast, everything else is slow 31 83
how to access my server 9 25
RDP Sonicwall 8 19
#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now