Best way to have reply emails entered into a Lotus Notes form document
Posted on 2011-09-06
I have a ticketing database that I would like to setup so I can email from the ticket and when the user responds to have that information go directly into the ticket. Basically, I would to email directly from the ticket (I am assuming I can create a email form tied to the ticket) and to have thread documented into the ticket.
What would be the best way to accomplish this?
Thanks in advance..