On my Exchange 2003 System Manager the mailbox for a user is 253MB, but on his PC on outlook the mailbox size on server is 25 MB, why the Exchange System Manager mailbox size is different?

hect_mart
hect_mart used Ask the Experts™
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On my Exchange 2003 System Manager the mailbox for a user is 253MB, but on his PC on outlook the mailbox size on server is 25 MB after a mail purge, why the Exchange System Manager mailbox size is different?, how can I synchronize the same size.
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AkhaterSolutions Architect

Commented:
when did you clean up the mailbox ? typically the size should get back to "normal" when the background cleaning process starts.

did you restart the informaiton store ?

Author

Commented:
I cleaned up early tomorrow, maybe 8 hours ago, and no I did not restart the information store? do you suggest to restart it?, maybe on night.

Author

Commented:
ups sorry, I cleaned up early today.
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AkhaterSolutions Architect
Commented:
yes please do restart the information store or wait up to 24 hours for the cleanup process to run

Author

Commented:
thanks I will, and I will let you know the results

Author

Commented:
Hi, I reboot the server, but it still have the same problem, the mailbox size on the server and on the user outlook is very different.
Any other suggest?
AkhaterSolutions Architect

Commented:
oops sorry I kind of missed this question. what SP are you running on your exchange ?

Author

Commented:
SP2, thanks.
AkhaterSolutions Architect

Commented:
what about the rentention period what is it set to for deleted items?

Author

Commented:
3 days
AkhaterSolutions Architect

Commented:
are we pasted these 3 days? There was a bug with this but it was solved, if i remember well, with sp1

Author

Commented:
yes, 7 days, the user move and delete all his mails, then 4 days ago I reboot the server.
Solutions Architect
Commented:
this is the bug I was referring to http://support.microsoft.com/kb/891789 but it doesn't seem to apply in your case.

to clear your mind about the retention period, try to exmerge this mailbox if the pst is as big as the report of ESM then it is the retention period

Author

Commented:
I will Try to Exmerge the account, I will let you know

Author

Commented:
The problem was fixed with SP3 for Exchange.
Thanks a lot.
AkhaterSolutions Architect

Commented:
great ! thanks for the update

Author

Commented:
* good solution
* easy to implement

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