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On my Exchange 2003 System Manager the mailbox for a user is 253MB, but on his PC on outlook the mailbox size on server is 25 MB, why the Exchange System Manager mailbox size is different?

Posted on 2011-09-06
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Last Modified: 2012-05-12
On my Exchange 2003 System Manager the mailbox for a user is 253MB, but on his PC on outlook the mailbox size on server is 25 MB after a mail purge, why the Exchange System Manager mailbox size is different?, how can I synchronize the same size.
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Question by:hect_mart
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Expert Comment

by:Akhater
ID: 36491754
when did you clean up the mailbox ? typically the size should get back to "normal" when the background cleaning process starts.

did you restart the informaiton store ?
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Author Comment

by:hect_mart
ID: 36491805
I cleaned up early tomorrow, maybe 8 hours ago, and no I did not restart the information store? do you suggest to restart it?, maybe on night.
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Author Comment

by:hect_mart
ID: 36491932
ups sorry, I cleaned up early today.
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by:Akhater
Akhater earned 500 total points
ID: 36491948
yes please do restart the information store or wait up to 24 hours for the cleanup process to run
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Author Comment

by:hect_mart
ID: 36492071
thanks I will, and I will let you know the results
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Author Comment

by:hect_mart
ID: 36495776
Hi, I reboot the server, but it still have the same problem, the mailbox size on the server and on the user outlook is very different.
Any other suggest?
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Expert Comment

by:Akhater
ID: 36509067
oops sorry I kind of missed this question. what SP are you running on your exchange ?
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Author Comment

by:hect_mart
ID: 36510644
SP2, thanks.
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Expert Comment

by:Akhater
ID: 36510707
what about the rentention period what is it set to for deleted items?
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Author Comment

by:hect_mart
ID: 36510952
3 days
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Expert Comment

by:Akhater
ID: 36511298
are we pasted these 3 days? There was a bug with this but it was solved, if i remember well, with sp1
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Author Comment

by:hect_mart
ID: 36511546
yes, 7 days, the user move and delete all his mails, then 4 days ago I reboot the server.
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Akhater earned 500 total points
ID: 36512587
this is the bug I was referring to http://support.microsoft.com/kb/891789 but it doesn't seem to apply in your case.

to clear your mind about the retention period, try to exmerge this mailbox if the pst is as big as the report of ESM then it is the retention period
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Author Comment

by:hect_mart
ID: 36532655
I will Try to Exmerge the account, I will let you know
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Author Comment

by:hect_mart
ID: 36581909
The problem was fixed with SP3 for Exchange.
Thanks a lot.
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Expert Comment

by:Akhater
ID: 36582078
great ! thanks for the update
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Author Closing Comment

by:hect_mart
ID: 36988911
* good solution
* easy to implement
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