Solved

IPhone stopped recieving email automatically and users not have to fetch (Send\recieve)

Posted on 2011-09-06
7
398 Views
Last Modified: 2012-05-12
We use a single Exchange server and some of the users have IPhones they connect to their email with. Over the weekend the power was out at the office. Yesterday the power came back on and I powered on the server. Everything is working except the users IPhones no longer download messages as they come in they have to hit fetch (sen/receive) where before they did not have to. I have other users with Droids and Blackberries and they are still working. And the Iphones can send/receive if you do it manually but not automatically. I don't see how the mail server being down for a few days would make this happen.
0
Comment
Question by:Axis52401
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 2

Author Comment

by:Axis52401
ID: 36491828
The only error I see in the Event viewer is the below


IP-based AUTD failed to initialize because the processing of notifications could not be setup.  Error code [0x80004005].  Verify that no other applications are currently bound to UDP port [2883], or try specifying a different port number.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 36491887
There is a simple fix for this:

http://support.microsoft.com/kb/956189

You need to at least reserve the port for AUTD in the registry, then restart the DNS Server Service and all should be happy again.

Alan
0
 
LVL 2

Author Comment

by:Axis52401
ID: 36491964
Alan,
   I made that registry entry and restarted the DNS service and the Active Sync erros seemed to have stopped  but I got this twice )Below)  Is this going to cause the same problem? The article said to reboot but you mentioned just restarting the DNS service. Should I reboot the server?

Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36492030
I just restart the DNS Server Service, which frees up port 2883 for AUTD to use, then because you have added the reservation, when the DNS Server Service starts, it won't use that port and Activesync will be working again.

You can restart if restarting the DNS Server Service doesn't fix it - but I have not needed to yet and I have done it numerous times.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36492034
Also - if you have SBS - add the IPSEC reservation too, or one day you will reboot and the server will be unable to communicate to anything!!!
0
 
LVL 2

Author Comment

by:Axis52401
ID: 36492070
I do and thanks for telling me, I would have overlooked that. I'm having the users check their Iphones now to see if that corrected the problem.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36492110
Also check the Application Event Log for the AUTD is initialised message - that should let you know that the server is happy again too.

Users should be working - but will wait for you to be 100% happy and confirm.
0

Featured Post

Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses
Course of the Month11 days, 3 hours left to enroll

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question