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IPhone stopped recieving email automatically and users not have to fetch (Send\recieve)

Posted on 2011-09-06
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Last Modified: 2012-05-12
We use a single Exchange server and some of the users have IPhones they connect to their email with. Over the weekend the power was out at the office. Yesterday the power came back on and I powered on the server. Everything is working except the users IPhones no longer download messages as they come in they have to hit fetch (sen/receive) where before they did not have to. I have other users with Droids and Blackberries and they are still working. And the Iphones can send/receive if you do it manually but not automatically. I don't see how the mail server being down for a few days would make this happen.
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Question by:Axis52401
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7 Comments
 
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Author Comment

by:Axis52401
ID: 36491828
The only error I see in the Event viewer is the below


IP-based AUTD failed to initialize because the processing of notifications could not be setup.  Error code [0x80004005].  Verify that no other applications are currently bound to UDP port [2883], or try specifying a different port number.
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Alan Hardisty earned 500 total points
ID: 36491887
There is a simple fix for this:

http://support.microsoft.com/kb/956189

You need to at least reserve the port for AUTD in the registry, then restart the DNS Server Service and all should be happy again.

Alan
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by:Axis52401
ID: 36491964
Alan,
   I made that registry entry and restarted the DNS service and the Active Sync erros seemed to have stopped  but I got this twice )Below)  Is this going to cause the same problem? The article said to reboot but you mentioned just restarting the DNS service. Should I reboot the server?

Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.
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Expert Comment

by:Alan Hardisty
ID: 36492030
I just restart the DNS Server Service, which frees up port 2883 for AUTD to use, then because you have added the reservation, when the DNS Server Service starts, it won't use that port and Activesync will be working again.

You can restart if restarting the DNS Server Service doesn't fix it - but I have not needed to yet and I have done it numerous times.
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Expert Comment

by:Alan Hardisty
ID: 36492034
Also - if you have SBS - add the IPSEC reservation too, or one day you will reboot and the server will be unable to communicate to anything!!!
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Author Comment

by:Axis52401
ID: 36492070
I do and thanks for telling me, I would have overlooked that. I'm having the users check their Iphones now to see if that corrected the problem.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36492110
Also check the Application Event Log for the AUTD is initialised message - that should let you know that the server is happy again too.

Users should be working - but will wait for you to be 100% happy and confirm.
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