ac-3000 aol error

I have a client who can get out to the internet, except when he double clicks his shortcut to aol and attempts to get his email.  The error states:

ac-3000 aol error
ee4itproAsked:
Who is Participating?
 
Steve JenningsIT ManagerCommented:
http://info.aol.co.uk/help/ac3000.html

Does this help? Perhaps his shortcut is flawed.
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