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Outlook Crashes with Certain Meeting Requests

Posted on 2011-09-06
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Last Modified: 2012-11-19
I have a user that has her Outlook crash when she receives some invitation requests. I haven't been able to find a common bond among the requests that make it crash, it seems to be random. She is running Windows 7 64bit, and we've tried a few things, created a new profile, disabled add-ins, changed font, tried in Safe Mode, to no avail, we've also logged into other machines as the user, and onto the terminal server only to have the same problem.
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Question by:debianit
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by:ZeevM333
ID: 36498704
Can you check the event logs on the computer and supply specific error information ?

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Expert Comment

by:e_aravind
ID: 36500660
so, Only "terminal server" access to the mailbox alone is having the problem?

--> run the
Outlook /cleanviews
Outlook /cleanrules
Outlook /cleanserverrules
Outlook /cleanclientrules...check if this solves the issues

>> on another client computer if the same user can access those meeting-requests well and good...then something wrong with this profile

--> Want to create another new Outlook profile and check the behaviour?

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Author Comment

by:debianit
ID: 36504317
Hi ZeevM333,
The only error in the logs are as follows:
The content source <mapi://{S-1-5-21-1391399075-2641706477-3288507062-1276}/> cannot be accessed.
Context:  Application, SystemIndex Catalog
Details:
A server error occurred. Check that the server is available.  (HRESULT : 0x80041206) (0x80041206)
Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      OUTLOOK.EXE
  Application Version:      14.0.4760.1000
  Application Timestamp:      4ba8fefd
  Fault Module Name:      OUTLOOK.EXE
  Fault Module Version:      14.0.4760.1000
  Fault Module Timestamp:      4ba8fefd
  Exception Code:      c0000005
  Exception Offset:      0001b85f
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      4105

Additional information about the problem:
  LCID:      1033
  skulcid:      1033
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


e_aravind,
We have already tried creating a new profile in Outlook for this user.  We have also logged into multiple machines with this user account with no luck.

Thanks!
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Expert Comment

by:ZeevM333
ID: 36506100
Quick research indicates that the error that you're getting is from the Exchange Search Indexer service.
and by the tests you've made it is obvious this is not an outlook or computer problem so it's even more right.

I would recommend turning the indexing feature OFF  for the testing.
incase the error stops, then we got something to work with here.
here's a manual:
http://technet.microsoft.com/en-us/library/aa996416.aspx

hope this will help you out
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debianit earned 0 total points
ID: 36508174
Hi ZeevM333,
Thanks for the suggestion.  However, since this issue will affect the entire Exchange server, it is really not feasible at the moment.

For testing, we have decided to try the following:
- Export a copy of the user's mailbox from exchange (to be later re-imported)
- Delete the user's mailbox from exchange
- Create a new mailbox and attach it to the user's AD account

So far, we have been able to successfully send and receive multiple Calendar invitations to the new account.

Will provide more update on this tomorrow.

Thanks!
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by:debianit
ID: 38612261
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