troubleshooting Question

.ROM files from DhELL?

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GSShotgun asked on
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Hi folks I've had a bit of reading on this matter I find it rather annoying. LOL

So, Im going to ask.

I have a Dell machine (XPS Studio 435T) running Vista Home premium 64 and was performing the Bios update to accomadate a new OS and new hardware, however, Dell only offers thier bios updates as a package and a windows executable at that. Now we all know ... thats not even worth tinkering with, but ... its the only method offered by DELL. And as happens with that method the app hung on execution, wiped the bios and my only hope is the ami recovery do this I need a copy of the .ROM file for the board.

In the past Dell allowed the extraction of those files from the packaged exacutable with a switch or two... - or / writeromfile, was the one I used the most, and it used to be packaged in an executable file that would run on DOS/Windows now it seems thier going win only.

All the other manufacturers make those files available to me, (at least ones I have had to support so far) Dell wont even talk about it.  Then I hear that Dell has coupled thier OS software to check for a dell bios before it will be allowed to run, so ... now taking that os to another machine when it's current machine dies. Now I understand why the ROM files are not available. I also heard other things that dont involve this particular issue, that just make me say....who is running dell now? Apple? Tighting the noose on the product are we.?

Well right now I have a perrfectly good peice of hardware that remains bricked becuase dell will not allow me the ROM file. In fact ... after I got a bit vocal about it...I was removed. SOrry, I'm backing my customer on this one. And all my future customers, If you provide a service that has a 50/50 chance of briking the MOBO but there is no other route, should you not also supply the recovery file?

So, I have gone round and round with dell, and several online establishments but to now avail.
So, anyone have any other methods information or something I may have missed.?

I am kind of thinking that if someone had a backup of any revision of the bios I couls use that to execute the reload procudure built into the bios.

OH, here is a little history, I have hit all the usual bios list items, remove battery, set jumpers, discharge all capacitance, ect... our only hope is that the book block for the bios is still intact and that cntrl-home will force boot from first sata port. read the file on the disk and force flash the bios with the contents of the file. THat is the recovery method for this particular bios.

Does anyone have a copy we could use.? Or a suggestion that will lead us there?

thanks much in advance for any help what so ever!

oh...and sorry for all the spelling tired...LOL
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