troubleshooting Question

Watchguard VPN Issues: Same VPN credentials fail from different user account on same PC.

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defectaFlag for Australia asked on
VPNWindows XPHardware Firewalls
8 Comments1 Solution7155 ViewsLast Modified:
Hi guys,

I have an XP pro machine on a remote site that uses Watchguard Mobile VPN client to establish a connection back to our head office.

It all works perfectly on the existing user account (UserA) except now I have created a new user account (UserB) on the remote PC I cant use  any VPN credentials to establish a VPN connection from the new computer when in UserB's account.

However I can still establish a VPN connection using UserA's VPN credentials when logged into UserA's account, as well as UserB's VPN credentials from UserA's account on the remote PC.

So it would appear that there is some authentication issue withe the new UserB's account on the PC that is preventing the VPN connection from succeeding. It always hangs and fails at the same point. It appears to be when it gets the configuration from the VPN server, but here is a copy of the log.

2011-09-07T12:46:23.452 Launching WatchGuard Mobile VPN with SSL client. Version 11.2.0 (Build 252737)  Built:Dec 21 2009 13:20:49
2011-09-07T12:46:27.686 Requesting client configuration from VPNSERVER:443
2011-09-07T12:46:30.733 FAILED:inflate returned -3
2011-09-07T12:46:32.202 CreateProcess cmd="C:\Program Files\WatchGuard\WatchGuard Mobile VPN with SSL\openvpn.exe" --config client.ovpn --verb 3 --management 127.0.0.1 1337 --service wgsslvpnc_ExitEvent --management-query-passwords --management-hold
2011-09-07T12:46:34.811 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:38.421 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:42.358 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:46.515 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:50.452 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:54.171 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:46:57.780 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:01.499 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:05.108 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:08.608 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:12.108 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:15.608 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:19.108 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:22.608 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:26.327 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:30.265 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:34.311 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:38.358 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:42.077 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:45.921 Error: connect() failed. ret = -1 errno=10061
2011-09-07T12:47:45.921 Failed Launch

Any help would be greatly appreaciated.
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