Solved

SortServer2003Compat.dll error

Posted on 2011-09-06
11
882 Views
Last Modified: 2012-05-12
Hi Experts,

I am running Windows 7 Ultimate 64-bit SP1.

In the last few days 2 of my applications are giving error messages like this one:

Whatsrunning: WhatsRunning.exe - Bad Image

C:\Windows\system32\SortServer2003Compat.dll is either not designed to run on Windows or it contains an error.


What's Running 3.0 BETA 9 2010-04-20 is an application downloaded from http://www.whatsrunning.net/

There are 2 versions of SortServer2003Compat.dll on my system:
They are in the following folders:
C:\Windows\winsxs\amd64_microsoft-windows-i..on-server2003compat_31bf3856ad364e35_6.1.7600.16385_none_bf1f242392e2cb73
C:\Windows\winsxs\wow64_microsoft-windows-i..on-server2003compat_31bf3856ad364e35_6.1.7600.16385_none_c973ce75c7438d6e

Both files are reported as uninfected by AVG.


Regards,
Leigh
0
Comment
Question by:LeighWardle
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 96

Expert Comment

by:Experienced Member
ID: 36493280
Have you tried a different virus scan? I do not trust AVG at all (although some might). Try scanning with Malwarebytes. I do not have those files in my winsxs folder on my Windows 7 Pro 64-bit machine.

... Thinkpads_User
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 36493593
Thanks, Thinkpads_User.

I have done a Malwarebytes scan on c: drive.  No relevant infections were found.
I am scanning the other drives now.

... Leigh
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 36493842
Hi Thinkpads_User.

I have finished the Malwarebytes scan on all volumes.  
All infections have been removed and have rebooted.

I am still getting the error...

... Leigh
0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 
LVL 96

Expert Comment

by:Experienced Member
ID: 36494764
>>> In the last few days 2 of my applications are giving error messages ....

Try the following:
1. Run System File Checker.  Open cmd.exe with Run as Administrator. At the command prompt, run SFC /SCANNOW . Allow to complete and restart. Check again.
2. Restore to a Prior Point (Action Center -> Recovery. See if that helps.

... Thinkpads_User
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 36495456
Hi Thinkpads_User.

>> Try the following:
>> 1. Run System File Checker.  Open cmd.exe with Run as Administrator. At the >>> command prompt, run SFC /SCANNOW . Allow to complete and restart. Check >> again.

I Ran SFC /SCANNOW
On completion I got this message:

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


I rebooted - still getting the error...

I have attached the CBS.Log.

Can we pursue corrupt files that Windows Resource Protection was unable to fix ?
What do I look for in the log?  (it's 77,000 lines!)

... Leigh
CBS.zip
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 36495514
So now it would appear that something has corrupted your operating system.

Did you try restoring to a prior point?

After that, look at the following links for Windows 7 in place repair. Be sure to back up first.

http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair

http://www.sevenforums.com/tutorials/681-startup-repair.html

... Thinkpads_User
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 36500309
Hi Thinkpads_User.

I had kept some hard drives containing earlier version of my c: partition.
By booting each one, then running SFC I have established that the corruption occured between 26 January and 27 February 2011.

Since then I have installed something like 60 applications - so I don't want to do any sort of restore that far back.

So I am now keen to pursue Windows 7 in place repair:
>>the following links for Windows 7 in place repair. Be sure to back up first.
>>http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair

>>http://www.sevenforums.com/tutorials/681-startup-repair.html

I am a bit confused though.  Both those links only refer to start up problems (not an issue for me).  Are you sure they will do an in place repair?  

... Leigh
0
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 36500335
Some people have successfully used these links (which is why I referenced them). I have not had to use them, so I cannot give you first hand experience.  That is why I say back up first, in case something goes wrong, either because of what you have, or because of how the process works. They may not fit your particular situation.

The only other approach would be to back up and do a fresh install.  ... Thinkpads_User
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 36500747
Hi Thinkpads_User.

I ran the Windows 7 startup repair, as described here:
>>http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair

After navigating to the final button and clicking it, the process only took a second to give a message:

Startup Repair could not detect a problem

It then displayed a log file - this showed clearly that the repair only addresses start up issues.

Because I am going overseas for a one month holiday next week I am going to abandon my repair attempt for the time being.

By the way, this link claims to show how to repair Windows 7:
http://www.sevenforums.com/tutorials/3413-repair-install.html

I will pursue that when I get the opportunity.

... Leigh
0
 
LVL 1

Author Closing Comment

by:LeighWardle
ID: 36500753
I am awarding the points to Thinkpads_User for his persistent help.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 36501698
Thank you. I was pleased to assist and good luck when you return. ... Thinkpads_User
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question