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Help with layout issue please

If you go to the below two pages (please use login aaabbb/ password:aaabbb)
you will see some layout issues as per the image attached...
This is only happening on the pages with ONE item on the page:
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=6&Itemid=100001&vmcchk=1&Itemid=1

and
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=56&Itemid=1

Can you please help me rectify this?

Thank you
0
Amanda Watson
Asked:
Amanda Watson
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4 Solutions
 
Gurvinder Pal SinghCommented:
what is the issue? I guess you forgot to attach the image
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Amanda WatsonWeb DeveloperAuthor Commented:
I did
I see it ok in FF and IE9 but my client sent me this picture
Amanda.pdf
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Gurvinder Pal SinghCommented:
which browser is he using?
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Amanda WatsonWeb DeveloperAuthor Commented:
he hasn't told me but I am guessing ie8 or ie7 - it shows fine in my ie9
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Gurvinder Pal SinghCommented:
It isn't IE8 either, since i have opened this link in IE8 in my machine and it looks same as FF

I don't have IE7, can you please confirm what browser your customer is using
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Amanda WatsonWeb DeveloperAuthor Commented:
He just told me he can't figure it out - he said he right clicked for properties but it didn't tell him...oh dear.
ok now seriously i have given him instructions on how to check his version, I will bet money it is IE7 or later. I will let you know when I do
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lenamtlCommented:
Hi snowball77,

Just to let you know there is a javascript error on the page (i,m using IE8)
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=6&Itemid=100001&vmcchk=1&Itemid=1

Details:
: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Horodateur : Wed, 7 Sep 2011 13:22:34 UTC

Message : Object expected
Ligne : 21
Caractère : 63
Code : 0
URI : http://www.maxtemp.com.au/media/system/js/mootools.js


Message : Object doesn't support this property or method
Ligne : 21
Caractère : 63
Code : 0
URI : http://www.maxtemp.com.au/media/system/js/mootools.js

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Amanda WatsonWeb DeveloperAuthor Commented:
Thanks Lemant did you see the layout issue I mentioned in your IE8?
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Andrew DerseIT ManagerCommented:
I would bet $$ that it's a browser rendering problem for IE7.  You could modify the ie7.css file (if there is one) or create one for the ie7 browsers.  

If you don't see it, but your client does either have them upgrade their browsers or get ie7 on your machine or an older test machine.

Part of our jobs as web developers is to make sure that the websites are tested in all environments to ensure they render properly.

If you need assistance with redirecting ie7 browsers to a different .css page, please let me know.
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Amanda WatsonWeb DeveloperAuthor Commented:
It turns out that he is using IE8
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Andrew DerseIT ManagerCommented:
Is it possible that he's rendering a cached version on his side?

Can you see if having him hold down the "SHIFT" + F5 function key will help refresh the site for him?

I've seen that sometimes the sites don't render properly until this has happened.
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Amanda WatsonWeb DeveloperAuthor Commented:
yes unfortunatly that doesn't fix it - I have a friend in pakistan and he is seeing the same on his IE8
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Amanda WatsonWeb DeveloperAuthor Commented:
Cna anyone help me with this?
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lenamtlCommented:
I will reverify this but when I verified last time it was ok.
Maybe he is using IE6.
This can be related to browser font size, and other browser settings, video card resolution and screen size can cause problem.
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lenamtlCommented:
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Amanda WatsonWeb DeveloperAuthor Commented:
thanks Lenamtl...I will let my client know..I just don't know how to make them believe it is ok for the majority of viewers?
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PagodNaUtakCommented:
Hi,

I just want to inform you that the browser your client is using is IE6. The image shown below is the how your page is rendered in IE6.
image.bmp
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PagodNaUtakCommented:
wrong image
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PagodNaUtakCommented:
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Amanda WatsonWeb DeveloperAuthor Commented:
Thank you - I  will let my client know - I have stopped supporting IE6 many months ago!
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Amanda WatsonWeb DeveloperAuthor Commented:
Ok, it is definatley IE8, they are using XP so they cannot upgrade their IE8 _ I really need to fix this problem and I just don't know where to start....if I can add a conditional statement for specific styling to fix it I would be happy but I cannot test what needs to be added?

Can anyone help me please?
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lenamtlCommented:
Hi,
Under IE8 & XP and it is ok so even conditionnal will not solve the problem in that case.
And under XP it's not possible to install IE9.

I think this problem is maybe related to the screen size & video card resolution could you check this with your customer what setting he use in Windows Settings?
Also in IE settings under display menu there is a zoom option, ask him if it's set to 100%.
 
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Amanda WatsonWeb DeveloperAuthor Commented:
so when you look at IE8 in XP you are seeing it ok?
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lenamtlCommented:
check the attached files this is what I got using IE8 in XP
2011-09-15-15-40-15.gif
2011-09-15-15-40-52.gif
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Amanda WatsonWeb DeveloperAuthor Commented:
thanks all, I didn't resolve it for him,but it seems impossible to fix for him
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