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Help with layout issue please

Posted on 2011-09-06
25
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Last Modified: 2012-05-12
If you go to the below two pages (please use login aaabbb/ password:aaabbb)
you will see some layout issues as per the image attached...
This is only happening on the pages with ONE item on the page:
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=6&Itemid=100001&vmcchk=1&Itemid=1

and
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=56&Itemid=1

Can you please help me rectify this?

Thank you
0
Comment
Question by:Amanda Watson
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25 Comments
 
LVL 40

Expert Comment

by:Gurvinder Pal Singh
ID: 36493792
what is the issue? I guess you forgot to attach the image
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36493793
I did
I see it ok in FF and IE9 but my client sent me this picture
Amanda.pdf
0
 
LVL 40

Expert Comment

by:Gurvinder Pal Singh
ID: 36493800
which browser is he using?
0
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LVL 11

Author Comment

by:Amanda Watson
ID: 36493877
he hasn't told me but I am guessing ie8 or ie7 - it shows fine in my ie9
0
 
LVL 40

Assisted Solution

by:Gurvinder Pal Singh
Gurvinder Pal Singh earned 500 total points
ID: 36493899
It isn't IE8 either, since i have opened this link in IE8 in my machine and it looks same as FF

I don't have IE7, can you please confirm what browser your customer is using
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36494241
He just told me he can't figure it out - he said he right clicked for properties but it didn't tell him...oh dear.
ok now seriously i have given him instructions on how to check his version, I will bet money it is IE7 or later. I will let you know when I do
0
 
LVL 26

Expert Comment

by:lenamtl
ID: 36495483
Hi snowball77,

Just to let you know there is a javascript error on the page (i,m using IE8)
http://www.maxtemp.com.au/index.php?option=com_virtuemart&page=shop.browse&category_id=6&Itemid=100001&vmcchk=1&Itemid=1

Details:
: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Horodateur : Wed, 7 Sep 2011 13:22:34 UTC

Message : Object expected
Ligne : 21
Caractère : 63
Code : 0
URI : http://www.maxtemp.com.au/media/system/js/mootools.js


Message : Object doesn't support this property or method
Ligne : 21
Caractère : 63
Code : 0
URI : http://www.maxtemp.com.au/media/system/js/mootools.js

0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36498810
Thanks Lemant did you see the layout issue I mentioned in your IE8?
0
 
LVL 13

Assisted Solution

by:Andrew Derse
Andrew Derse earned 500 total points
ID: 36503130
I would bet $$ that it's a browser rendering problem for IE7.  You could modify the ie7.css file (if there is one) or create one for the ie7 browsers.  

If you don't see it, but your client does either have them upgrade their browsers or get ie7 on your machine or an older test machine.

Part of our jobs as web developers is to make sure that the websites are tested in all environments to ensure they render properly.

If you need assistance with redirecting ie7 browsers to a different .css page, please let me know.
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36506509
It turns out that he is using IE8
0
 
LVL 13

Expert Comment

by:Andrew Derse
ID: 36506519
Is it possible that he's rendering a cached version on his side?

Can you see if having him hold down the "SHIFT" + F5 function key will help refresh the site for him?

I've seen that sometimes the sites don't render properly until this has happened.
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36506969
yes unfortunatly that doesn't fix it - I have a friend in pakistan and he is seeing the same on his IE8
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36519859
Cna anyone help me with this?
0
 
LVL 26

Expert Comment

by:lenamtl
ID: 36520319
I will reverify this but when I verified last time it was ok.
Maybe he is using IE6.
This can be related to browser font size, and other browser settings, video card resolution and screen size can cause problem.
0
 
LVL 26

Accepted Solution

by:
lenamtl earned 1000 total points
ID: 36520326
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36520673
thanks Lenamtl...I will let my client know..I just don't know how to make them believe it is ok for the majority of viewers?
0
 
LVL 8

Expert Comment

by:PagodNaUtak
ID: 36521334
Hi,

I just want to inform you that the browser your client is using is IE6. The image shown below is the how your page is rendered in IE6.
image.bmp
0
 
LVL 8

Expert Comment

by:PagodNaUtak
ID: 36521506
wrong image
0
 
LVL 8

Expert Comment

by:PagodNaUtak
ID: 36521516
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36525742
Thank you - I  will let my client know - I have stopped supporting IE6 many months ago!
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36539030
Ok, it is definatley IE8, they are using XP so they cannot upgrade their IE8 _ I really need to fix this problem and I just don't know where to start....if I can add a conditional statement for specific styling to fix it I would be happy but I cannot test what needs to be added?

Can anyone help me please?
0
 
LVL 26

Expert Comment

by:lenamtl
ID: 36540421
Hi,
Under IE8 & XP and it is ok so even conditionnal will not solve the problem in that case.
And under XP it's not possible to install IE9.

I think this problem is maybe related to the screen size & video card resolution could you check this with your customer what setting he use in Windows Settings?
Also in IE settings under display menu there is a zoom option, ask him if it's set to 100%.
 
0
 
LVL 11

Author Comment

by:Amanda Watson
ID: 36540813
so when you look at IE8 in XP you are seeing it ok?
0
 
LVL 26

Assisted Solution

by:lenamtl
lenamtl earned 1000 total points
ID: 36545639
check the attached files this is what I got using IE8 in XP
2011-09-15-15-40-15.gif
2011-09-15-15-40-52.gif
0
 
LVL 11

Author Closing Comment

by:Amanda Watson
ID: 36563247
thanks all, I didn't resolve it for him,but it seems impossible to fix for him
0

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