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Dynamics CRM 4.0 client for Outlook 2010

Posted on 2011-09-07
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Last Modified: 2012-05-12
Good day,

I'm experiancing a problem while installing the Dynamice CRM 4.0 client for Microsoft Outlook on a fresh installed HP Workstation Z400 with Windows 7 Pro and Office 2010.

At first I thought it was a problem with the original installation dvd, because Office 2010 was not available two years ago. So I searched MS Download Center and I found a client with Update Roll-Up 10 integrated. The error I receive with the original client is that Microsoft Outlook cannot be detected.

http://www.microsoft.com/downloads/nl-nl/details.aspx?familyid=60c4a6cc-59d7-416e-9f44-0ae8ff249768&displaylang=nl

The error I receive with the newer (Roll-Up 10) client is: Installation can not continue because an operation to restart in treatment is required. Restart the computer and try again. (this is a Google translation. The Dutch error is: Kan niet doorgaan met installatie: De installatie kan niet worden voortgezet omdat een bewerking voor opnieuw opstarten in behandeling is vereist. Start de computer opnieuw op en probeer de installatie opnieuw uit te voeren).

I looked for pending file name operations key in the registry. There ain't.

Any ideas?

Regards,

Björn G.M. Maesen
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Comment
Question by:BGMServices
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8 Comments
 
LVL 27

Expert Comment

by:Chinmay Patel
ID: 36495036
Hi Björn,

Could you try restarting your PC and then try to install again. I think some pending installation is giving you this issue, if you reboot it should fix it.

Regards,
Chinmay.
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LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 36499417
You could try looking in the crm setup log file in %appdata%\Microsoft\MSCRM\Logs to see if there the problem registry key is listed. If this does identify the key then you can delete the appropriate key.

OR you can create a registry key to tell Outlook to ignore these checks as per this article: http://community.dynamics.com/product/crm/crmtechnical/b/crmpowerobjects/archive/2009/11/24/outlook-crm-client-installation-8211-constant-pending-reboot.aspx
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Assisted Solution

by:BGMServices
BGMServices earned 0 total points
ID: 36501828
I found a working solution for this problem.
Create a entry in the registry

HKEY Current User\SOFTWARE\Microsoft\MSCRMClient
Create DWord (32 bit) value
Title: IgnoreChecks
Value: 1

Setup can now be continued successfully.
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Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 36501884
Great.
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Author Comment

by:BGMServices
ID: 36501934
I've requested that this question be closed as follows:

Accepted answer: 0 points for BGMServices's comment http:/Q_27294776.html#36501828

for the following reason:

Dynamics CRM 4.0 Client for Outlook can be installed with this registry change.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 36501935
I advised of the solution in the comment prior to BGMServices's comment. Perhaps a partial credit should be given.
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LVL 27

Expert Comment

by:Chinmay Patel
ID: 36502213
Hi All,

In response of : http://www.experts-exchange.com/Community_Support/General/Q_27297297.html?cid=1576
I agree with Feridun maybe the question can be closed as partial however as there is a proper answer posted and Feridun was the one who posted it first[almost 13 hours gap], I'd recommend that he
shud be given full points OR author can split the points between himself and Feridun. I don't think that this question should be closed with 0 points.

Regards,
Chinmay.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

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