[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

User Unable to Send Internal Emails

Posted on 2011-09-07
6
Medium Priority
?
1,169 Views
Last Modified: 2012-05-12
Hi,
We are having a very strange problem with one of our clients. Everyone is able to send email to external email accounts, everyone in the company except one user is able to email internally. This one user can send emails externally but not to anyone else internally, they don't get bouncebacks or anything, the email just doesn't arrive at the other end. I have run the BPA and it reports no issues, message tracking center also shows the messages being delivered. The user receives internal emails and no other users are having the same issue.

The environment is Server 2008 R2 with Exchange 2010 installed, they recently migrated from an Exchange 2003 environment, I have configured an anonymous receive connector so that
internal scan to email type emails work.

I have disabled the message scanning part of Eset Mail Security and have checked Messagelabs which doesn't show any messages being blocked either, not sure what else to check!
0
Comment
Question by:Powerhousecomputing
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 9

Expert Comment

by:akitsupport
ID: 36494157
Not sure if this might help it is describing what you are saying.

http://blog.lanlogic.net/kb/hosted-exchange/unable-to-send-mail-to-internal-users-after-migration/

0
 
LVL 7

Expert Comment

by:viveksahu
ID: 36494172
Hi,

It is very unusual issue event though you can try with moving the mailbox to other database.
0
 
LVL 14

Expert Comment

by:setasoujiro
ID: 36494173
could it be possible that the user needs to download the OAB again?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 49

Expert Comment

by:Akhater
ID: 36494247
The first thing to do is track the email,

Open emc go to tool box and message log explorer. Fill the unfo of the user and deselect the checkbox next to receive see what is happening with the email
0
 

Accepted Solution

by:
Powerhousecomputing earned 0 total points
ID: 37061626
We found the issue was to do with the AV installed on the server. Its now working ok.
0
 

Author Closing Comment

by:Powerhousecomputing
ID: 37089688
Closing due to AV issue we have resolved, removed and reinstalled Eset.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question