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Citrix Auto Created Printer Goes offline

Posted on 2011-09-07
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Last Modified: 2012-05-12
I have a couple of users who complain that there printers are not working.

When i go to Citrix Printers in Control Panel it that printer shows offline.

but other users connected to the same printer shows ready.

Any Ideas.
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Question by:GulfIT
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Expert Comment

by:basraj
ID: 36495447
Check if you are able to print from a local desktop application like word. If you can print from a local desktop than from Citrix session, then problem could be possibly a driver issue on that Citrix server. When you say it says ready for the few users, then it means they both(offline ) are connected to same Citrix server or different?
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Author Comment

by:GulfIT
ID: 36500828
All users are connected to the same citrix server and the drive version on the citrix and the users desktop is the same.

by the way we are running xen app 5 with r6.

The printer in the users desktop is online at the same time.
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LVL 19

Expert Comment

by:basraj
ID: 36500875
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- Combine task lists, docs, spreadsheets, and chat in one
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Author Comment

by:GulfIT
ID: 36501191
basraj,

We are running Microsoft Windows Server 2003 Service Pack 2 in which the problem was corrected.
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Accepted Solution

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GulfIT earned 0 total points
ID: 37909609
No Solution for this so closing the case
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Author Closing Comment

by:GulfIT
ID: 37928261
Closing due to no solution
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