I have one spreadsheet that was sent back by experts exchange basically taking a start and stop time and creating an elapse time. I have attached that spreadsheet. I am trying to find the elapse time with new data but the formula doesn't work on a different spreadsheet. I have attaced both spreadsheets here. The one that works has an extra column showing the elapse time - the one that doesn't work does not have that column. When I copied and pasted the new data into the old spreadsheet it does not calculate either. I need to understand what I am doing wrong. Escalation-Performance-August-ex.xlsAugust-appt-ctr-stop-escalation.xls
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