Outlook 2007 File in use warning

HKFuey
HKFuey used Ask the Experts™
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I have a user that opens a html (or other type of ) file from an email attachement and she then closes the file and forwards the original message. She then gets a warning to say the file is in use and  any changes would be lost. I realise that she can click OK and carry on but she is worried anyway.
She forwarded the mail/attachment to me and it opened from: -
/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook

Using W7/Exchange 2007/Office 2007

Can anyone help?
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Check this and this should answer your query

http://support.microsoft.com/kb/817878

Author

Commented:
Hi TE,
"Attachments remain in the Outlook Secure Temporary File folder" is not the problem, the problem is that Outlook says 'File in use" when it is not in use.

Commented:
Sounds like an Add-in to me.
Maybe some AV scanning the file when it's sent?
Or other types of add-ins too like indexing and such...

Can try running outlook.exe /safe and see.
Or better yet, check the Trust Center>Add-ins for any unwanted items.
Anuj BhatiaIT Infra Manager
Commented:
Hey Buddy ..

Its seems some program is using it .. as soon as its get open.. could be a AV prog that might be scanning it .. you can try to download a program know as Malwarebytes and scan you machine for Malware/Spywares and see if that fixes the issue ..

As mentioned by @ZeevM333 try opening it in with the Safe switch i have seen that Switch do Wonders :) .

You can also check and lemme know the size of the PST of the Inbox .. and you can make a new account and see if that makes any difference...

Awaiting
Reply

Thanks..

Anuj Bhatia
[Signature removed by JustAMod]

Author

Commented:
Thanks for the help!

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