Reporting Utilities for Cisco CDR Analysis and Reporting?

Posted on 2011-09-07
Last Modified: 2013-12-07

Hopefully I'm giving enough information with this, because Cisco CDR Reporting is new to me...

I am trying to run reporting using Cisco Unified Communications Manager CDR Analysis and Reporting For Cisco Unified Communications through Cisco Unified Serviceability (System version:  When I run an extension based report, it comes out in a very ugly format.  When I try to "Send Report", it it sent in an even uglier .txt format.

I'm sure there are utilities can make this look a lot nicer, but I'm not sure what is good out there.
Question by:ccorino1
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Expert Comment

by:José Méndez
ID: 36498311
I think you are dumping raw data by going into CDR > Search > By User/Extension.

You won't find pretty reports there. For the good looking ones use the first 3 menus on the left, that actually contain the word "Report".

Author Comment

ID: 36498354
Thanks willy...
Do you know any of those reports that I can do that by extension?
LVL 20

Expert Comment

by:José Méndez
ID: 36498487
System reports > traffic > summary by extension > choose day of week (most helpful)

Author Comment

ID: 36512603
Thanks Willy...Question: Does that report only show internal calls?  
LVL 20

Expert Comment

by:José Méndez
ID: 36513064
Not necessarily. Did you see all the checkbox filters in the section "Call types"?
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Author Comment

ID: 36513248
Yes, I did.  This report does not show incoming calls, which kind of stinks.
Another thing I don't understand is the fact it has cells such as:

But they are written in a format I can't understand.  
Such as:

I honestly have no clue how that correlates to the actual date and time.  Do you have any ideas???
LVL 20

Expert Comment

by:José Méndez
ID: 36513335
Based on that output description, you are not going to the menu option I posted. Try this:

System reports > traffic > summary by extension. Don't go to the CDR menu.

If you follow those steps, you should get a PDF or a CSV output with no mention of DateTimeOrigination,
DateTimeConnect, DateTimeDisconnect.

Author Comment

ID: 36513398
Ugh, I was working with a report that I did yesterday...

So I ran that report you suggested, thank you by the way, but it only gives me a very high level report.  As you know, it only displays stuff such as "On Monday, extension 5555 received 112 calls".  Is there anything a little more detailed that you know of?

Sorry for the confusion
LVL 20

Accepted Solution

José Méndez earned 200 total points
ID: 36513549
Not from CAR. The front end is not very useful, although the CDR records contain enormous amounts of data. You may want to look for another Cisco compatible billing system such as Avotus Pro. If you have an account with Cisco, you may download a trial version. Search for "Third party billing" in

Author Comment

ID: 36513568
LOL, the original question is exactly that:
"I'm sure there are utilities can make this look a lot nicer, but I'm not sure what is good out there."

I will look for Avotus.
LVL 20

Expert Comment

by:José Méndez
ID: 36513595
Yeah cuz you were initially looking into raw ugly looking data LOL, but yes, Avotus is one alternative.

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