Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Emails in plain text; html formatting visible

Posted on 2011-09-07
1
268 Views
Last Modified: 2012-06-21
we had to restore a corrupt exchange database and export it into pst files.  we then imported it into a users exchange outlook (OST file).  some of the messages are displayed in plain text, with the html formatting plainly visible.  some messages display correctly as html, others display only as plain text.  outlook is set up correctly  to display in html, but some of these messages from the restored backup do not display correctly.  if you copy and paste the message into notepad and save it as an html file, then open it with IE the message displays correctly.   other than resending these messages to the user from their own account, is there a way to salvage them?  user is kind of unhappy about the result
0
Comment
Question by:sumton1
1 Comment
 
LVL 8

Accepted Solution

by:
jbvernej earned 500 total points
ID: 36496554
hello,

I think you need to repair Exchange database before exporting data in PST (you encountered an logical corruption of your exchange's database).

To do that, you have to run the Exchange's tool 'Information Store Integrity Check" (ISINTEG.EXE) to repair this logical corruption (like html email formatting).
Typical command syntax for Exchange2003 (syntax from http://support.microsoft.com/kb/182081) :
isinteg.exe -pri -test:alltests -fix

if you have Exchange 2007, syntax has changed, look at http://technet.microsoft.com/en-us/library/bb125144(EXCHG.80).aspx 

Warning, it can take a while if big databases.
It usually needs to be run multiple times on same database (until fix error = 0 and fix warning =0 ) to repair all kinds of corruption
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question