Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Emails in plain text; html formatting visible

Posted on 2011-09-07
1
Medium Priority
?
286 Views
Last Modified: 2012-06-21
we had to restore a corrupt exchange database and export it into pst files.  we then imported it into a users exchange outlook (OST file).  some of the messages are displayed in plain text, with the html formatting plainly visible.  some messages display correctly as html, others display only as plain text.  outlook is set up correctly  to display in html, but some of these messages from the restored backup do not display correctly.  if you copy and paste the message into notepad and save it as an html file, then open it with IE the message displays correctly.   other than resending these messages to the user from their own account, is there a way to salvage them?  user is kind of unhappy about the result
0
Comment
Question by:sumton1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 8

Accepted Solution

by:
jbvernej earned 2000 total points
ID: 36496554
hello,

I think you need to repair Exchange database before exporting data in PST (you encountered an logical corruption of your exchange's database).

To do that, you have to run the Exchange's tool 'Information Store Integrity Check" (ISINTEG.EXE) to repair this logical corruption (like html email formatting).
Typical command syntax for Exchange2003 (syntax from http://support.microsoft.com/kb/182081) :
isinteg.exe -pri -test:alltests -fix

if you have Exchange 2007, syntax has changed, look at http://technet.microsoft.com/en-us/library/bb125144(EXCHG.80).aspx 

Warning, it can take a while if big databases.
It usually needs to be run multiple times on same database (until fix error = 0 and fix warning =0 ) to repair all kinds of corruption
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
how to add IIS SMTP to handle application/Scanner relays into office 365.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question