Office 2010 Pop Up

David Elebute
David Elebute used Ask the Experts™
on
How can we turn off the pop up prompt for username and password from contiuing to prompt, even after credetials are inputted correctly?
thanks in advance for any and all hep

delebute
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Alan HardistyCo-Owner
Top Expert 2011
Commented:
Systems Consultant
Commented:
Finally got MIcrosoft Support to Help; here is what we worked on to resolve:
>> Ran Internet address management wizard on the server
>> Created a registry key DisableLoopbackCheck at HKLM\System\CurrentControlSet\Control\LSA and set it’s value 1
>> Checked the Service Pack level of Exchange and found it to SP1
>> Installed Update Rollup 9 for exchange SP1
>> Checked Test-OutlookWebServices | fl
>> Checked IIS and found all the Websites were stopped
>> Started SBS Web Applications and Default Website
>> Windows Firewall was disabled, enabled it
>> Ran Fix Me Network Wizard
>> Rebooted the server

after the above procedure: NO MORE PROMPTS!!

delebute
David ElebuteSystems Consultant

Author

Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for delebute's comment http:/Q_27295409.html#36577363

for the following reason:

completely worked, ms support walked me through each step.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Alan HardistyCo-Owner
Top Expert 2011

Commented:
So essentially the fix is to install SP1 Rollup 9 which is detailed in the article I linked you to, which you either didn't bother to read or did read and didn't bother to respond to my comment, then you phoned Microsoft and got the same solution.

Why did you bother asking the question on EE in the first place?
David ElebuteSystems Consultant

Author

Commented:
i apologize
i read the article and if i missed it im very sorry, the registry hack i missed and it was the main fix for the password prompt
the rollup fixed the autodiscover issue, but again i am truly sorry
delebute

Commented:
After reviewing this thread, it does look like you got some good help from alanhardisty. I am going to accept your solution as it is more detailed and exact, but still award points to the Expert for their guidance with you on this.

Starting the AutoClose process.

Thank you,

JustAMod
Community Support Moderator

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial