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Office 2010 Pop Up

Posted on 2011-09-07
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Last Modified: 2012-05-12
How can we turn off the pop up prompt for username and password from contiuing to prompt, even after credetials are inputted correctly?
thanks in advance for any and all hep

delebute
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Question by:David Elebute
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Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 36496126
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Accepted Solution

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David Elebute earned 0 total points
ID: 36577363
Finally got MIcrosoft Support to Help; here is what we worked on to resolve:
>> Ran Internet address management wizard on the server
>> Created a registry key DisableLoopbackCheck at HKLM\System\CurrentControlSet\Control\LSA and set it’s value 1
>> Checked the Service Pack level of Exchange and found it to SP1
>> Installed Update Rollup 9 for exchange SP1
>> Checked Test-OutlookWebServices | fl
>> Checked IIS and found all the Websites were stopped
>> Started SBS Web Applications and Default Website
>> Windows Firewall was disabled, enabled it
>> Ran Fix Me Network Wizard
>> Rebooted the server

after the above procedure: NO MORE PROMPTS!!

delebute
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Author Comment

by:David Elebute
ID: 36577699
I've requested that this question be closed as follows:

Accepted answer: 0 points for delebute's comment http:/Q_27295409.html#36577363

for the following reason:

completely worked, ms support walked me through each step.
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Expert Comment

by:Alan Hardisty
ID: 36577700
So essentially the fix is to install SP1 Rollup 9 which is detailed in the article I linked you to, which you either didn't bother to read or did read and didn't bother to respond to my comment, then you phoned Microsoft and got the same solution.

Why did you bother asking the question on EE in the first place?
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Author Comment

by:David Elebute
ID: 36577748
i apologize
i read the article and if i missed it im very sorry, the registry hack i missed and it was the main fix for the password prompt
the rollup fixed the autodiscover issue, but again i am truly sorry
delebute
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Expert Comment

by:JustAMod
ID: 36597832
After reviewing this thread, it does look like you got some good help from alanhardisty. I am going to accept your solution as it is more detailed and exact, but still award points to the Expert for their guidance with you on this.

Starting the AutoClose process.

Thank you,

JustAMod
Community Support Moderator
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