troubleshooting Question

Strange network printer issue

Avatar of David Kroll
David KrollFlag for United States of America asked on
Windows Server 2008
6 Comments1 Solution836 ViewsLast Modified:
We run a Win Server 2008 R2 domain, XP Pro SP3 clients.  We have several MFPs that are used as network printers.  Several weeks ago, MS was nice enough to update the drivers for the Kyocera KM-3050 MFP.  Since then, we have one PC that seems to revert to the old drivers overnight.  When the user logs in first thing in the morning, she can't print to the 3050.  Looking at the properties of the printer shows the below with 5 tabs.  If I log her off, then log on as myself (domain admin), then go to properties of the printer, I get below with 7 tabs.  After that, she can log in and get the 7 tabs and print properly.  I've also noticed that when she has this problem, I can simply print to the printer from my, or any other computer, and the problem will be resolved until the next day.

Any idea as to why this might happen?

 Updated Driver Old Driver
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