Solved

Strange network printer issue

Posted on 2011-09-07
6
788 Views
Last Modified: 2012-05-12
We run a Win Server 2008 R2 domain, XP Pro SP3 clients.  We have several MFPs that are used as network printers.  Several weeks ago, MS was nice enough to update the drivers for the Kyocera KM-3050 MFP.  Since then, we have one PC that seems to revert to the old drivers overnight.  When the user logs in first thing in the morning, she can't print to the 3050.  Looking at the properties of the printer shows the below with 5 tabs.  If I log her off, then log on as myself (domain admin), then go to properties of the printer, I get below with 7 tabs.  After that, she can log in and get the 7 tabs and print properly.  I've also noticed that when she has this problem, I can simply print to the printer from my, or any other computer, and the problem will be resolved until the next day.

Any idea as to why this might happen?

 Updated Driver Old Driver
0
Comment
Question by:David Kroll
6 Comments
 
LVL 14

Expert Comment

by:setasoujiro
Comment Utility
if the workstation reverts , can't you just delete the old driver and see where that goes?
0
 
LVL 11

Author Comment

by:David Kroll
Comment Utility
I've gone in as domain admin, in the printers, Server properties, and deleted the driver, then completely re-added the printer.  I still get the same results.
0
 
LVL 13

Expert Comment

by:upalakshitha
Comment Utility
before you add printer, add driver to pc first. then add printer
0
Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

 
LVL 4

Expert Comment

by:ZeevM333
Comment Utility
Remove the local driver from the PC and then add the printer again
0
 
LVL 11

Author Comment

by:David Kroll
Comment Utility
I tried removing the driver, then installing the driver before adding the printer, same result.  I have two other workstations doing the same thing now.  Today, I formatted and reloaded this first workstation.  We'll see if it still works on Monday.
0
 
LVL 4

Accepted Solution

by:
ZeevM333 earned 500 total points
Comment Utility
Try removing the driver from server and installing universal driver.
0

Featured Post

Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

Join & Write a Comment

Suggested Solutions

We recently had an issue where out of nowhere, end users started indicating that their logins to our terminal server were just showing a "blank screen." After checking the usual suspects -- profiles, shell=explorer.exe in the registry, userinit.exe,…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now