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HP printer driver problems

Posted on 2011-09-07
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Last Modified: 2012-06-21
I recently attempted to add the HP officejet 8500 all in one driver to a windows 7 x86 box with the printer connected over the network via cable. Unfortunately, I installed the XP version of these drivers without thinking. After the installation, I attempted to remove the XP drivers by going through Add/remove programs removal wizard. The wizard would run but never finish the uninstallation (it would simply start and eventually close the wizard window without asking for a computer restart). After multiple attempts using the wizard, I deleted the files off the hard drive and from the registry. When I attempted to install the Windows 7 version of the printer drivers, the wizard could not recognize any of the networked printers - even after typing in the IP manually. Additionally, some of the extra software that comes with the all-in-one drivers did not install (such as the HP Action Center).

Any ideas on how to fix this?

Thanks!
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Question by:jmichaelpalermo4
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Accepted Solution

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big_bill_smith earned 250 total points
ID: 36496622
You can download the HP driver removal utility from the HP support website. Here is the link including instructions:

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3752454&prodNameId=3752455&swEnvOID=2101&swLang=8&mode=2&swItem=mp-88603-1

I have used this in the past and it works pretty well.

- Bill
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Assisted Solution

by:ded9
ded9 earned 250 total points
ID: 36497656
Close all app and then run this fixit.

http://support.microsoft.com/mats/printing_problems/


Reboot and check.




Ded9
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by:jmichaelpalermo4
ID: 36497684
Thanks, I needed to use the fixit first then the hp removal utility. Looks like it's working correctly now.
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