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Solved

.doc files open outlook and make the .doc an attachment

Posted on 2011-09-07
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Last Modified: 2012-05-12
Hello,
A user has somehow changed a setting that when he double clicks a .doc file(icon), Outlook opens and creates the .doc as an attachment. So the file doesn't open on a double click.
The OS is Windows7, the Office is 07. it will not do this with a .docx, they open normally.
If you do an "open with" it will say it is associated with Word but the "always use this program" is greyed out.
IF we check the association in the control panel it says it is associated with Outlook.

Any idea?
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Comment
Question by:AgentViper
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9 Comments
 
LVL 7

Expert Comment

by:JohnGrunwell
ID: 36496736
Go to Control Panel\All Control Panel Items\Default Programs\Set Associations
 change .doc & .docx to microsoft word
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Author Comment

by:AgentViper
ID: 36496880
I don't think it's a file association issue.
When following your steps, it is associated with Outlook, recommend program is Word but "always use this program" is greyed out. cannot lock that association down.
0
 

Author Comment

by:AgentViper
ID: 36496900
Addition; user has full admin rights on that pc. if I log in, the problem goes away.
0
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LVL 7

Expert Comment

by:JohnGrunwell
ID: 36496967
when you saw the file ext. Did you click change program and choose Microsoft Word
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Author Comment

by:AgentViper
ID: 36497006
yes, Word was picked but it remains at Outlook
0
 
LVL 7

Expert Comment

by:JohnGrunwell
ID: 36497316
Have you restarted the computer?  One more thing to try right click on a .doc or .docx file go to properties where it says open with click change and change this to word.
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Author Comment

by:AgentViper
ID: 36497673
Yes we tried the standard normal stuff first.
We may have to rebuild the system if no one has an unusual answer.
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LVL 7

Accepted Solution

by:
JohnGrunwell earned 500 total points
ID: 36497688
if it works find when someone else logs on then just rebuild the user profile
0
 

Author Closing Comment

by:AgentViper
ID: 36497733
Was looking to cure, not replace
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