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Windows Mobile 7 Phone DOES NOT sync contact added to phone to Exchange Contacts

Posted on 2011-09-07
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Last Modified: 2013-12-05
Can't say enough about how disappointed my Window 7 Mobile phone is. Aside from the deficiencies it has with integrating with Ford's Sync system and it not responding to voice commands, I have now discovered that an contact that I added to my mobile phone is not replicated to my Outlook contacts. I do have an Exchange account, in fact I manage it. SO what is the magic here?
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Question by:habanagold
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7 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36501006
What is your version of Exchange?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36501016
I have changed the zones for your question from:

Windows Mobile Programming

to

Exchange
Handhelds and PDA's
Windows Mobile OS

Alan Hardisty
EE Exchange Zone Advisor
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Author Comment

by:habanagold
ID: 36501925
Exchange 2003
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36501955
Okay - that's good news as I can point you to my article if necessary!

Do you have other mobile phones working with the Exchange 2003 server and are they working 100% happily?
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Accepted Solution

by:
habanagold earned 0 total points
ID: 36520067
I have discovered the problem. A few weeks ago, I ran into a former colleague of mine. I had them enter their new contact info into my phone and figured it would sync with my Outlook account. However, it never did and I discovered that the reason for this is that my colleague had entered their contact info as a Windows Live contact and not an Outlook contact.

Evidently, when the info was entered, the account was defaulted to Windows Live. I just checked my phone and it has defaulted to my Exchange account, but I think it just defaults to the last account used when a contact was created.

At any rate - problem solved.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36520081
Well done - glad it is solved.  Gotta love the peculiarities of new devices!
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