?
Solved

Windows 7 Service pack1 gets an error

Posted on 2011-09-07
7
Medium Priority
?
241 Views
Last Modified: 2012-05-12
I am trying to install Service pack 1 on Windows7 systems and i get an error just when starting the installation " Installation was not successful " ..Please see attached screenshot for more reference. I have tried running the readiness tool with no success.
0
Comment
Question by:IATA-techops
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 27

Expert Comment

by:David-Howard
ID: 36497240
If you're using McAfee antivirus you will want to check the trust installer setting within McAfee.
There is further information here on SP1 installation errors (including issues with firewalls and antivirus).
http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/windows-7-service-pack-1-x64-installation-failure/1d9c2cf9-2a45-4a6d-a529-c96ad5f0087a
0
 
LVL 3

Expert Comment

by:Crower
ID: 36497245
Can you install this tool?

"System resources such as file data, registry data and even data in memory, can develop inconsistencies during the lifetime of the operating system. These inconsistencies could be due to various hardware failures or software problems. In some cases, these inconsistencies can affect the Windows servicing store and can be caused not work updates. System Update Readiness Tool tries to resolve these inconsistencies."

http://support.microsoft.com/kb/947821
0
 
LVL 30

Accepted Solution

by:
ded9 earned 2000 total points
ID: 36497486
If the issue is not resolved then upload the checksur.log for analysis.


Quick fix is to perform repair install.

boot to desktop...insert the windows 7 disc...launch setup...click upgrade option....this will repair your windows install... complete the repair install.

You will not loose any data or programs during the repair install process




Ded9
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 

Author Closing Comment

by:IATA-techops
ID: 36582876
I will try the repair and update the case. Thank you guys..
0
 

Author Comment

by:IATA-techops
ID: 36717941
I am afraid the repair (upgrade option) would take too long when it begins to move all the settings, files and programs back. I ran a search for that checksur.log and could find it, where would it be located?
0
 
LVL 30

Expert Comment

by:ded9
ID: 36718768
You will get checksur.log after running system readiness tool.

Location

%SYSTEMROOT%\Logs\CBS\CheckSUR.log



Ded9
0
 

Author Comment

by:IATA-techops
ID: 36719268
I have attached the log. Please advise..  CheckSUR.log
0

Featured Post

Four New Appliances. Same Industry-leading Speeds.

But don't take it from us.  The Firebox M370 is Miercom tested and Miercom approved, outperforming its competitors for stateless and stateful traffic throughput scenarios.  Learn more about the M370, M470, M570 and M670 and find the right solution for your organization today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
One of the biggest threats facing all high-value targets are APT's.  These threats include sophisticated tactics that "often starts with mapping human organization and collecting intelligence on employees, who are nowadays a weaker link than network…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question