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Outlook 2010 Home and Business shows Disconnected

Posted on 2011-09-07
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Last Modified: 2012-05-12
One of my users using Win 7 Pro +Outlook 2010 Home and Business having the following  issues :

1. Everyday when he puts his laptop to docking station, his T drive(the main Server) shows disconnected. Dbl clicking the drive ask for his network username and password. using that he can access his network drives.

2. This is most frustrating, his Outlook 2010 Home and Business shows disconnected. It only works, if you delete his profile and re-create it everyday.

Any ideas/steps to take  will be highly appreciated. We have just setup our Exchange Server.

Thanks
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Question by:Byas_Saha
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Expert Comment

by:khairil
ID: 36498245
Hi,

Does he logon to domain?
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Author Comment

by:Byas_Saha
ID: 36498325
Yes...he logon to the domain.
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LVL 13

Expert Comment

by:khairil
ID: 36499222
Emmm... it look like connection problem between outlook and exchange.

This article have light some issue on same problem, but for Outlook 2003/2007, I do not know if this can help you, http://support.microsoft.com/kb/2006508

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Accepted Solution

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Byas_Saha earned 0 total points
ID: 36500108
I figured it out. It was a DNS issue. For some reason, IPCONFIG was pointing to a public DNS server. Removing that Public DNS server from the scope fixed the issue immediately.
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Author Closing Comment

by:Byas_Saha
ID: 36521448
I figured it out it was a DNS issue.
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