troubleshooting Question

Internet Explorer Hangs with Yahoo Mail

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tparrettFlag for United States of America asked on
Web Browsers
7 Comments2 Solutions398 ViewsLast Modified:
I have a top executive user that is experiencing a lot of problems with Yahoo Mail and Internet Explorer 8.  Here's what I am finding

Reboot computer > Open IE 8 >login to yahoo mail plus

Iexplorer.exe is using about 50k memory

As yahoo mail sits open the iexplorer.exe process slow starts taking more memory.

As the user works in just yahoo mail (opening mail, reading, deleting, etc) this memory usage continues to grow until IE is non-responsive.  I just shut it down and the memory usage was close to 2gbs.  It does take a while for this to happen maybe even a day.

The user is more than frustrated and demanding something be done.  I've disabled all add ons, deleted temp internet files, disabled yahoo toolbar

This is a Windows XP install with 4g of RAM (i know I'm only using 3g of the RAM)

I'm hoping someone can give me ideas of what's causing this and if there's any work around.  Using FireFox or Chrome is not an option for this user (remember it's a top executive).  Would IE9 help this issue?   This is not a new issue it's been happening for some time, but the user is jumping up and down today about it (remember it's a top executive).

Raheman M. Abdul
Messaging and Directory Services

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