troubleshooting Question

Internet Explorer Hangs with Yahoo Mail

Avatar of tparrett
tparrettFlag for United States of America asked on
Web Browsers
7 Comments1 Solution398 ViewsLast Modified:
I have a top executive user that is experiencing a lot of problems with Yahoo Mail and Internet Explorer 8.  Here's what I am finding

Reboot computer > Open IE 8 >login to yahoo mail plus

Iexplorer.exe is using about 50k memory

As yahoo mail sits open the iexplorer.exe process slow starts taking more memory.

As the user works in just yahoo mail (opening mail, reading, deleting, etc) this memory usage continues to grow until IE is non-responsive.  I just shut it down and the memory usage was close to 2gbs.  It does take a while for this to happen maybe even a day.

The user is more than frustrated and demanding something be done.  I've disabled all add ons, deleted temp internet files, disabled yahoo toolbar

This is a Windows XP install with 4g of RAM (i know I'm only using 3g of the RAM)

I'm hoping someone can give me ideas of what's causing this and if there's any work around.  Using FireFox or Chrome is not an option for this user (remember it's a top executive).  Would IE9 help this issue?   This is not a new issue it's been happening for some time, but the user is jumping up and down today about it (remember it's a top executive).

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 7 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros