troubleshooting Question

Internet Explorer Hangs with Yahoo Mail

Avatar of tparrett
tparrettFlag for United States of America asked on
Web Browsers
7 Comments2 Solutions398 ViewsLast Modified:
I have a top executive user that is experiencing a lot of problems with Yahoo Mail and Internet Explorer 8.  Here's what I am finding

Reboot computer > Open IE 8 >login to yahoo mail plus

Iexplorer.exe is using about 50k memory

As yahoo mail sits open the iexplorer.exe process slow starts taking more memory.

As the user works in just yahoo mail (opening mail, reading, deleting, etc) this memory usage continues to grow until IE is non-responsive.  I just shut it down and the memory usage was close to 2gbs.  It does take a while for this to happen maybe even a day.

The user is more than frustrated and demanding something be done.  I've disabled all add ons, deleted temp internet files, disabled yahoo toolbar

This is a Windows XP install with 4g of RAM (i know I'm only using 3g of the RAM)

I'm hoping someone can give me ideas of what's causing this and if there's any work around.  Using FireFox or Chrome is not an option for this user (remember it's a top executive).  Would IE9 help this issue?   This is not a new issue it's been happening for some time, but the user is jumping up and down today about it (remember it's a top executive).







ASKER CERTIFIED SOLUTION
Raheman M. Abdul
Messaging and Directory Services

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 2 Answers and 7 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 2 Answers and 7 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004