troubleshooting Question

Outlook 2007 Won't launch after using Easy File Transfer Wizard

Avatar of telefunken
telefunken asked on
ExchangeOutlookWindows 7
7 Comments4 Solutions377 ViewsLast Modified:
Ok so I broke it...I had a user with a working box running Win 7 Pro in a single domain (SBS2003) with an Exchange Server. The client was running Office Outlook 2010 to access his Exchange account and everything was working fine. I couldn't get around to transferring his files from his old computer right away so he's been using it for about a week. Today I used the "Easy file transfer wizard" in Windows 7 to migrate the files from his old computer (files only not settings), and bingo now his Outlook won't launch. The message reads:

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed."

I think the new and old outlook OST files are the cause of the problem, but I'm not sure. Can I reset the user profile on the Win 7 box and set up the profile from scratch? Or is there a way to redirect it to load the correct profile?

Thanks for your help,

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