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Outlook 2007 Won't launch after using Easy File Transfer Wizard

Posted on 2011-09-07
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Last Modified: 2012-05-12
Ok so I broke it...I had a user with a working box running Win 7 Pro in a single domain (SBS2003) with an Exchange Server. The client was running Office Outlook 2010 to access his Exchange account and everything was working fine. I couldn't get around to transferring his files from his old computer right away so he's been using it for about a week. Today I used the "Easy file transfer wizard" in Windows 7 to migrate the files from his old computer (files only not settings), and bingo now his Outlook won't launch. The message reads:

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed."

I think the new and old outlook OST files are the cause of the problem, but I'm not sure. Can I reset the user profile on the Win 7 box and set up the profile from scratch? Or is there a way to redirect it to load the correct profile?

Thanks for your help,

Telefunken
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Question by:telefunken
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Assisted Solution

by:ZeevM333
ZeevM333 earned 150 total points
ID: 36498202
1. Did you try fixing the OST?
http://support.moonpoint.com/network/email/clients/outlook/using-scanost-repairs.php

2.See what Outlook.exe /safe gives ye.
3.Does it work with a new profile?
 
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ded9 earned 200 total points
ID: 36498231
Try taking ownership of the outlook folder. after taking ownership launch outlook.

http://www.blogsdna.com/2159/how-to-take-ownership-grant-permissions-to-access-files-folder-in-windows-7.htm


Ded9
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Author Comment

by:telefunken
ID: 36498309
ZeevM333,

I read the article to which you pointed above in #1. Unfortunately it doesn't appear on the Win7 box. I checked both the 64 and 32 bit common file locations and neither contained the SCANOST.exe application.

In number 2 are you referring to launching Outlook in safe mode? If so how do I accomplish this?

As for number 3 that's what one of the options I am hoping to explore. Can you explain how to accomplish this?

Telefunken
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Assisted Solution

by:ZeevM333
ZeevM333 earned 150 total points
ID: 36498334
The ScanOST file is in the Office installation folder(example: C:\Program Files\Microsoft Office\Office12\SCANOST.exe)

and the safe mode is an outlook switch:
http://www.outlook-tips.net/2011/1298/using-outlook-command-lines/

You go to start>Run
then type: outlook.exe /safe
will open outlook in safe mode
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Expert Comment

by:ded9
ID: 36498335
Run the fixit mentioned in this article and your issue will be resolved.


http://support.microsoft.com/kb/913843



Ded9
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Assisted Solution

by:johnb6767
johnb6767 earned 150 total points
ID: 36498795
Try renaming the Outlook folders here, to "Outlook-OLD"....

%USERPROFILE%\Appdata\Roaming\Microsoft\Outlook
%USERPROFILE%\Appdata\Local\Microsoft\Outlook

Then launch Outlook, and it will rebuild the data structures for the email profile itself. That's stored safely away in the registry....
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Author Comment

by:telefunken
ID: 36502572
OK well I tried all the above suggestions with results as follows: SCANOST.exe didn't find any errors, and was unable to fix the issue. When attempting to run outlook in safe mode I got the same error message as listed above. The fixit mentioned above isn't for the operating system I mentioned. Renaming the Outlook folders mentioned by johnb6767 also resulted in the same error message, however it did get a little bit further in the launch sequence. A new local Outlook folder was generated with a new outlook OST file, however the roaming file remained the uneffected. Ultimately taking ownership of the files didn't do the trick either. What I ended up doing was to make a copy of the profile, rename it then delete the original. Next I created a new profile and used that as a base for establishing the connection to exchange.

In the end all your suggestions were good and worth a try. If I had to guess I would say ded9 you were probably closest to the truth of the problem. I think I was dealing with a permissions issue from the file transfer, although the version of outlook was different as well so that could also have been to blame. For all your efforts I am going to split the points among the three of you as I believe they were all worthy suggestions and may resolve someone else s similar problem.

Thanks for the effort,

Telefunken
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