Why can I see a remote Mac system,using ARD, but it is grayed out?

I have a Mac user trying to remote into a Snow Leopard system (10.6).  The remote system shows but is grayed (greyed?) out and will not allow me to click or connect to it.  I have verified that the remote system is set to allow incoming connections and have even turned the, built-in, firewall off.

What would cause this to be grayed out?  I am sure it is relatively simple but it has me scratching my head.
nhawkinsVAAsked:
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EdTechyConnect With a Mentor Commented:
You need the username and password of a user on the remote machine that has been given permissions for remote management. Right click(or control click) the remote computer in ARD. Click on Get Info. Click the Edit button and enter the username and password of a user with remote management permissions on the remote computer.
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nhawkinsVAAuthor Commented:
Thanks!
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