Vista Black Screen

Posted on 2011-09-07
Medium Priority
Last Modified: 2012-05-12
So i am working on a laptop here running windows vista.

What happens is if i boot up, the loading screen goes by, but then just a black screen, no sounds, no login screen, no welcome screen, nothing. Also there is NO cursor.

Oddly i can get into any safe mode fine, and if i reboot from safe mode, it will boot normally...

I've seen this issue before, generally if i boot to the command line and run fixboot / fixmbr, it will fix the issue, this however is not the case.

Some things i've tried are...

Fixmbr / fixboot / rebuildcfg
SFC Scannow
Virus Scans (MBAM, HITMAN, COMBOFIX, Kaspersky)
Diagnostic Startup
Harddrive Diagnostic - Good
Startup Repair From Vista CD
System Restore

Nothing will seems to work.

I'm going to format the harddrive and reinstall once i get the thumbs up, i was just wondering mainly for future reference.

Question by:STS-Tech

Expert Comment

ID: 36498592
its something with the video card I've seen this problem before. What was the last software installed on this computer, have you tried a sys restore to a previous time

Expert Comment

ID: 36498607
in safe mode can you disable all the startup programs in (msconfig) to see if its something causing this.

Author Comment

ID: 36498688
I've tried this, that's what i mean by diagnostic startup. I just got the word to reinstall Windows, but i'll give uninstalling video drivers a shot.
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Expert Comment

ID: 36498938
just curious does this machine have itunes installed on it? If so uninstall it in safe mode then restart the machine.

Expert Comment

ID: 36499022
Have you plugged in an external monitor to the vga port on the computer in a regular boot mode. It has something to do with the dual monitor option.  This was the issue I ran into.   Try this also before a reinstall of the OS
LVL 93

Expert Comment

ID: 36501194
did you try a system restore from DVD ?or was it unable to do so?
maybe this helps :  http://thebackroomtech.com/2008/12/30/fix-for-windows-vista-black-screen-of-death-aka-ksod/
LVL 53

Expert Comment

by:Jackie Man
ID: 36501581
After you logon to Safe Mode, right click Computer -> Manage _> goto Event Viewer and post back the errors you got on earlier boot attempt.

Accepted Solution

STS-Tech earned 0 total points
ID: 36502370
To answer your questions, yes i did all of the above, except system restore from dvd, because i could actually boot to windows normally if i restarted the pc from safe mode, i would still get the system restore completed message, so i'm pretty sure that worked.

Event viewer shows no error, except that it shut down unexpectedly, due to the fact i held down the power button.

I'm fairly certain the KSOD nobus speaks of is when the screen is black and you have a white cursor.

External Monitor no good, and i forgot about the itunes thing.

I have already reinstalled vista and the issue is fixed, thanks for all the help though!

Author Closing Comment

ID: 36527873
Format Reinstall Woked

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