I have a "help desk" application running on a Windows 2008 server, with IIS7.
Just yesterday, tickets stopped going into the system. I emailed the developers of the application and they wrote back to me with the following:
I tried sending in a new ticket via email, and when I clicked Run next to your parsed email account, I received this error:
"Email email@example.com NOT parsed as a ticket post! Error: save-ticket The table 'hd_ticket' is full"
The "The table 'hd_ticket' is full" message is a MySQL error message.There may be some type of setting that is restricting the size of your MySQL database or table.
The table "hd_ticket" in the MySQL database has the following:
Data length: 1.5MB
Index length: 592kb
Additional Info about the databases:
Number of tables: 194
Data len: 293.1MB
Index len: 163.0MB
The Server has more than enough Hard Drive space. (More than 75GB on all drives).
The Drives are formatted using NTFS.
Some of the tables are set to InnoDB and some are set to MyISAM, but mostly InnoDB.
How can I fix this issue? Can I allow for more space? (If so, how, etc.)??