Solved

Windows 7 Printers ask to update driver periodically

Posted on 2011-09-07
5
3,913 Views
Last Modified: 2012-05-12
Hello,

We have three Windows 2008 R2 print servers.  We have started deploying Windows 7 x64 to our users.  

Here is the problem we are experiencing:  Our users have a few Ricoh printers installed.  One day they work great.  Then some time after, (could be days or even a week) the user will go to print to a Ricoh and the printer will say it "Needs new driver" and a new driver has to be downloaded from the server.  The driver however has not been changed on the server.  The biggest problem with this is our users have limited permissions on their computers so we have to log them out, login and update the printers as an admin so the driver gets pulled back down, then log the user back in.  

This is happening on all three of our print servers as well as with different drivers.  Any ideas?

David
0
Comment
Question by:Baylordawg
  • 3
  • 2
5 Comments
 
LVL 4

Expert Comment

by:LHFoods
ID: 36499264
0
 
LVL 1

Author Comment

by:Baylordawg
ID: 36499280
Sorry LHFoods, our printers are not being deployed via Group Policy.  
0
 
LVL 4

Expert Comment

by:LHFoods
ID: 36499396
I'm pretty sure the change works for non-gpo deployed printers too.  Found a MS tech that recommended the fix also.  I'm sorry but I haven't tested it yet as I am still in the process of building our newest print server.

Either way good luck!
0
 
LVL 4

Accepted Solution

by:
LHFoods earned 500 total points
ID: 36499414
Sorry but MS changed the policy for Windows 7 and up.  Here is the new KB:

http://support.microsoft.com/kb/2307161

Sorry for the runaround just trying to help. :)
0
 
LVL 1

Author Closing Comment

by:Baylordawg
ID: 36567432
Sorry for the delay but applying the GPO worked for us.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
l2tp tunnel from pc to router 14 74
Error in script 11 47
Laptop Using too much memory when no apps loaded 7 45
Difference bet. 3G v 4G RAM on Win7 32-bit 5 63
Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now