troubleshooting Question

Can't send mail when exchange is not connected

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mrwarejrFlag for United States of America asked on
ExchangeOutlookEmail Servers
5 Comments1 Solution328 ViewsLast Modified:
I just ran across an issue that has me stumped.  I am running Exchange 2007 and everything is working fine.  I have a contractor that setup his outlook 2010 with his exchange account and something weird is happening.  

He has his exchange account setup and also an earthlink account.  If he does not select "Connect via HTTP" on the exchange account then outside the office he cannot connect.  That is how it should be.  

The problem is that outside the office and exchange is not connected he is not able to send mail from his earthlink account either.  It will pop up with an error as seen in the attachment.  

Now why would he receive this error is he is trying to send from his pop mail account when the exchange is not connected.  

If he then goes to the settings and sets the exchange to use HTTP all works fine.  I understand that will fix the issue, but I just want to understand why his pop account needs exchange connected.  

Any ideas from anyone.
Outlook-Error.jpg
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