?
Solved

Can't send mail when exchange is not connected

Posted on 2011-09-07
5
Medium Priority
?
314 Views
Last Modified: 2012-05-12
I just ran across an issue that has me stumped.  I am running Exchange 2007 and everything is working fine.  I have a contractor that setup his outlook 2010 with his exchange account and something weird is happening.  

He has his exchange account setup and also an earthlink account.  If he does not select "Connect via HTTP" on the exchange account then outside the office he cannot connect.  That is how it should be.  

The problem is that outside the office and exchange is not connected he is not able to send mail from his earthlink account either.  It will pop up with an error as seen in the attachment.  

Now why would he receive this error is he is trying to send from his pop mail account when the exchange is not connected.  

If he then goes to the settings and sets the exchange to use HTTP all works fine.  I understand that will fix the issue, but I just want to understand why his pop account needs exchange connected.  

Any ideas from anyone.
Outlook-Error.jpg
0
Comment
Question by:mrwarejr
  • 2
  • 2
5 Comments
 
LVL 4

Expert Comment

by:LHFoods
ID: 36499585
The Exchange acount is probably the default which won't allow the Earthlink to send unless it is connected.
0
 

Author Comment

by:mrwarejr
ID: 36499623
I thought that and changed it. The same error pops up if earthlink is default.
0
 
LVL 4

Accepted Solution

by:
LHFoods earned 1000 total points
ID: 36499742
Did a little reading for you and also knew your issue from a previous job I had.  It seems that this problem has been occuring since the begining of Microsoft Outlook and Exchange.  As far as I can tell there isn't a solution yet. (Dismally Hopeful Though)  Does the contractor need the Exchange account in Outlook or could they get away with OWA?

Either way good luck!
0
 
LVL 23

Assisted Solution

by:Suliman Abu Kharroub
Suliman Abu Kharroub earned 1000 total points
ID: 36501156
This is a normal behavior....outlook cant use rpc from external, so it uses rpc/http(s).

Open pop account properties and click test settings, do you get errors ?
0
 

Author Closing Comment

by:mrwarejr
ID: 36502802
I had a feeling this was normal behavior and hopefully Microsoft will fix in the near future.  Our contractor can just leave the HTTP portion checked for the exchange account and all is well.  Thank you both for your input on this issue.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing emails are a popular malware delivery vehicle for attack.  While there are many ways for an attacker to increase the chances of success for their phishing emails, one of the most effective methods involves spoofing the message to appear to …
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses
Course of the Month16 days, 21 hours left to enroll

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question