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SBS2011 RWW: How to print to a home printer when remoted to an office computer?

Posted on 2011-09-07
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Hello,

We have SBS2011 Standard in our office.  Our employees can remotely connect to their office computers from home, but they do not seem to be able to print to printers at home while using their office computers via RWW.  I've ensured that they have enabled printing at home by selecting "Enable the remote computer to printer to my local printer" in Remote Desktop Options.  They report not seeing the local printer when wanting to print.  Currently, they are reporting this issue on WinXP SP3 with all updates applied.  Does anyone know of issues that would prevent this from working?  All other features seem to be okay.  The server is completely updated.

Thanks for your help,

Mike
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Question by:mjgardne
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csense earned 2000 total points
ID: 36500190
Need to ensure two things:
1. Printers is ticked under Local Resources > Local devices and resources in Remote Desktop Connection options.
2. The server they are remotely connecting to needs to have the home printer drivers installed. i.e. if they have a HP 4200 printer at home, you need to install the driver for this printer on the server. It has to be the exact same driver or it won't work.

Let me know how you go.
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Author Comment

by:mjgardne
ID: 36525969
Here are further details from my research:

1)      Old USB multi-function printers are notorious for not working in remote access (RWW) situations.
2)      For printer redirection to work, you need to install the identical version of printing software on the office computer as you have on your home computer;  There shouldn’t be  a need to physically take your printer to the office to install the software, but this can vary by manufacturer.
3)      Some USB ports are not redirected by default.  Microsoft has a procedure at http://support.microsoft.com/?kbid=302361 that corrects this situation.
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