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Email duplication epidemic

Posted on 2011-09-07
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Last Modified: 2012-05-12
In the pas few days I have reports from multiple users that their emails are being received by their recipients twice.

We are using POP3 email through Network Solutions with Outlook 2003 as the platform. The users are on multiple platforms. Some are on stand alone PCs at remote sites, some on domain members at the main office and some on the terminal server. All locations are using Comcast as the ISP, but are using Network Solutions SMTP server for outgoing. What could be going on here? We have a variety of anti-virus softwares in play, depending on the location and one user with the problem has no anti-virus installed at all.

This problem began with one user and is now spreading and I haven't a clue as to what's happening. Any ideas?
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Question by:JP_TechGroup
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Expert Comment

by:Sekar Chinnakannu
ID: 36500293
Check the following:
1. No rules should be there for inbox
2. check whether more than one outlook instance (outlook.exe) is running.

if you use two mail accounts in outlook then the reason outlook downloads the mails twice because both the accounts point to the same POP3 server

tools- email options - email accounts then view or change exsiting email account if you recieve the same message twice you should have to email addresses in there both identical or one with (1) at the end, delete the second one and apply.

Check our experts update too http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2000_Server/Q_22828116.html
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Author Comment

by:JP_TechGroup
ID: 36500548
I will check these again, but it is highly unlikely either of these are the culprit. As I said, this began with one user a few weeks and is now spreading to other users on systems that do not touch and with people that seldom speak and have a low level of pc competence. None of them know what a rule is and I doubt they are spontaniously opening multiple copies of Outlook. It has to be more in depth then this... many of these mailboxes have been in place for a year or more without a glitch.

Thanks for the suggestions!
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Accepted Solution

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JP_TechGroup earned 0 total points
ID: 36817513
This is an issue with Network Solutions. The fix is to call them and have them reset the accounts that are having the issue.
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Author Closing Comment

by:JP_TechGroup
ID: 36908466
Found the solution after calling Network Solutions.
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