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Outlook 2010 gets stuck 'Loading' when moving from one Mailbox to another

Posted on 2011-09-07
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Last Modified: 2012-05-12
Myself and a number of other users are having issues in Outlook.  

I have a number of Mailboxes that I have access to in my Outlook - non-user ones that normally several of us monitor.

I find that sometimes (and I haven't found a specific trigger yet) when I go from the Inbox of one mailbox to the Inbox of another, my Outlook gets stuck 'loading' the new Inbox contents, and they never display. A bar at the top of the email list says loading and the orange bar cycles across the section, but no emails ever load.  I try click on another mailbox - same thing.  It gets stuck.

A possibly related issue - When I try to categorise emails in these other folders, the first time I attempt I get an error: "You don't have appropriate permission to perform this operation".  I try again and it works fine.  I can then do any others in that mailbox as well.  As soon as I move to anoher mailbox and come back again, I get the error again.
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Question by:bosshognz
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 36500306
Make sure you have setup proper permission to move the mail from one inbox to another inbox same time verify and confirm delegated permission is ok.
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Author Comment

by:bosshognz
ID: 36500334
Am not moving email from one mailbox to another.  I myself move from one to another viewing mail and replying to it or forwarding it on as needed.  
In Exchange (2010) I have 'Full Access Permission', as well as 'Send on Behalf' on the other Mailboxes I have access to.
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 36500344
Try checking the properties of the following files:

outlook.srs, outlook.dat and views.dat-- or they may have a different filename, but there aren't many files in that folder.

These files are located in:

c:\document & settings\<Username>\application data\microsoft\outlook

What most likely is the problem is that these files now say read-only and you need to change the setting. This should correct the problem.
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Author Comment

by:bosshognz
ID: 36500357
Different set up on a Server 2008 R2 server using RDS me thinks.
C:\Users\<username>\AppData\Local\Microsoft\Outlook has inside it 'RoamCache' folder and 3 other files: Outlook.sharing.xml.obi, ~last~.sharing.xml.obi and e951411ce3f98b40a7c9c00f0eb050be - Autodiscover.xml.
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Accepted Solution

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bosshognz earned 0 total points
ID: 36928565
We uninstalled and reinstalled Office on the server and this seems to have fixed the issue.
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Author Closing Comment

by:bosshognz
ID: 36947436
Noone else suggested the reinstallation.  Otherwise would have given the points to them.
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