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CUCM 6 -> Exchange 2007 AA not answering forwarded calls

Posted on 2011-09-07
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Last Modified: 2012-05-12
You'd think this one would be straight forward...

In Call manager, I have a Hunt Pilot (1045) which has only the reception number (1010)
the Hunt Pilot forwards to my Exchange AA Pilot (1045) after x many rings... the idea here is that when the receptionist is away, she can log out of the hunt group and the exchange AA takes over (or if the pilot times out).

However --- Exchange is trying to handle this as a voicemail call, as the call is technically a forwarded call.  This is driving me bonkers.
If I remove the UM hunt group for that number (1031), I can call the extension directly, however when the call is forwarded (say from an inbound call) exchange UM errors with .
Reason: "The Unified Messaging server cannot find a valid UM hunt group for "1031" associated with UM IP gateway "x.x.x.x"."

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With the hunt group enabled,
The user with extension "1045" on dial plan "umdial" is not enabled for Unified Messaging. 

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clearly - it's trying to handle the forwarded call as a call to its voicemail system .

I can't find a good way to strip the forwarding headers in CUCM, and I can't work out a way to force 1031 to be an AA call (regardless of sip forwarding headers)... any ideas?
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Question by:ludo_friend
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8 Comments
 
LVL 20

Expert Comment

by:José Méndez
ID: 36500496
What if you uncheck the Redirecting Diversion Header Delivery Outbound on CM's SIP trunk?
0
 
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Author Comment

by:ludo_friend
ID: 36500500
that will break Voicemail functionality
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Author Comment

by:ludo_friend
ID: 36500547
woops - I think I just choked on my hat. it did work, and voicemail remains functional :)


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Expert Comment

by:José Méndez
ID: 36500609
I am sorry, I don't understand you expression "to choke on your hat". What happened?
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Author Comment

by:ludo_friend
ID: 36500620
Ah, haha - its based on the expression, "eat your hat"...
i.e. "if this is .... then I'll eat my hat"

when I said "I just choked on my hat", I implied that I just ate my hat... (not really)
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Expert Comment

by:José Méndez
ID: 36500632
But then, unchecking the box on the SIP trunk configuration worked or not? I am just curious to understand the solution allright.
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Author Comment

by:ludo_friend
ID: 36500636
yes it did - I accidentally closed this request on my comment instead of yours, I've requested the points be assigned to you instead.

--
accidentally selected my comment as the solution instead of willlywilburwonka . Can you please cancel my close request and accept his as a solution instead?
--
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Accepted Solution

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José Méndez earned 500 total points
ID: 36500640
Oh, ok, very well then, glad it is working my friend
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