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Email address can send, but when replying it takes days

Posted on 2011-09-08
Medium Priority
Last Modified: 2012-06-21
Hey Experts!!

We recently purchased a domain name, strictly for the purpose of having it for email.  We can send from it normally and receive it in a timely manner. However, when replying to that email, it will take a couple of days before we get a non-deliverable message. DNS we think is fine and we're not blacklisted at all.  We're using Godaddy as our registrar and Outlook 2003 as our client.

Not sure what else it could be.  All help is appreciated!
Question by:LZ1
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LVL 29

Expert Comment

by:Jan Springer
ID: 36502678
Can you provide the domain name and what you expect the DNS and mail servers to be?

Something's not configured properly somewhere and I'd start with the name servers listed at GoDaddy.
LVL 30

Author Comment

ID: 36502866
Very sorry about that.
The domain name is: AVISTA-PARTNERS.COM

Here are the settings in my DNS manager:

A       @ - pointing to our Exchange server
CNAME       e       email.secureserver.net
CNAME       email       email.secureserver.net
CNAME       ftp       @
MX       @       mail.avista-partners.com

I'm very amateur to this kind of stuff, so if I'm missing something let me know.
LVL 29

Expert Comment

by:Jan Springer
ID: 36503065
mail.avista-partners.com is an alias for pop.secureserver.net

pop.secureserver.net IP is

I get no answer when I "telnet mail.avista-partners.com 25".

So, speak to secureserver.

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LVL 30

Author Comment

ID: 36503069
Which is controlled by Godaddy.  So ultimately this is a Godaddy issue? Just want to make sure I understand.
LVL 29

Accepted Solution

Jan Springer earned 2000 total points
ID: 36503109
If is supposed to answer on port 25 for incoming SMTP connections and it'snot, then yes, it's a secureserver/GoDaddy problem.
LVL 30

Author Closing Comment

ID: 36548636
Sorry for the delay. After Godaddy helped re-point our DNS everything is right with the world.

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