Solved

Analyzing Memory.DMP for Windows Server 2008

Posted on 2011-09-08
4
945 Views
Last Modified: 2012-05-12
Hi Experts,

I am trying to troubleshoot a BSOD. I have copied the memory.dmp from the server 2008 to my windows 7 machine.

When I run the Windows debugging tool, I get the output (See attachment). Please advise me the best way to analyse the file.

Many Thanks,
Debugger-Output.JPG
0
Comment
Question by:Impex
4 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 100 total points
ID: 36504998
Use the Microsoft Symbol Server to obtain debug symbol files
http://support.microsoft.com/kb/311503

Although I have never seen lack of symbols cause that issue...

You are also opening it from File>open Crash Dump?

BlueScreenView v1.35 - View BSOD (blue screen) crash information stored in dump files.
http://www.nirsoft.net/utils/blue_screen_view.html

This is another good tool to help you identify the causes of the BSOD. Often find it is all I need. Not always 100% accurate (similar to an '!analyze -v' in windbg", without the need for the full debugger), but can often point you in the right direction, without the need for debugging skills....
0
 
LVL 3

Assisted Solution

by:OliverLo
OliverLo earned 100 total points
ID: 36505697
You can directly open the dump file using the command line from within the debugger directory:
windbg -z c:\windows\memory.dmp
If you still have the same error, then you can try this command line from the debugger directory:
dumpchk c:\windows\memory.dmp
This command line is useful to check if a dump is corrupt or no.
In your case to be honnest I never saw a dump like this one so I wonder if it's not corrupt.
The following article also provides a description of the utility:
http://blogs.msdn.com/b/ntdebugging/archive/2009/06/12/save-support-dollars-by-checking-your-memory-dump-before-calling-support.aspx

Let me me know if the command line reports "Finished dump check" at the end of its output.
0
 
LVL 4

Assisted Solution

by:bloodygonzo
bloodygonzo earned 100 total points
ID: 36507546
If you attach the memory dump one of us can run the analysis for you also.

-Bloody
0
 

Author Closing Comment

by:Impex
ID: 36579838
Logged with Microsoft.

Many thanks everyone :)
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question