Solved

Analyzing Memory.DMP for Windows Server 2008

Posted on 2011-09-08
4
940 Views
Last Modified: 2012-05-12
Hi Experts,

I am trying to troubleshoot a BSOD. I have copied the memory.dmp from the server 2008 to my windows 7 machine.

When I run the Windows debugging tool, I get the output (See attachment). Please advise me the best way to analyse the file.

Many Thanks,
Debugger-Output.JPG
0
Comment
Question by:Impex
4 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 100 total points
ID: 36504998
Use the Microsoft Symbol Server to obtain debug symbol files
http://support.microsoft.com/kb/311503

Although I have never seen lack of symbols cause that issue...

You are also opening it from File>open Crash Dump?

BlueScreenView v1.35 - View BSOD (blue screen) crash information stored in dump files.
http://www.nirsoft.net/utils/blue_screen_view.html

This is another good tool to help you identify the causes of the BSOD. Often find it is all I need. Not always 100% accurate (similar to an '!analyze -v' in windbg", without the need for the full debugger), but can often point you in the right direction, without the need for debugging skills....
0
 
LVL 3

Assisted Solution

by:OliverLo
OliverLo earned 100 total points
ID: 36505697
You can directly open the dump file using the command line from within the debugger directory:
windbg -z c:\windows\memory.dmp
If you still have the same error, then you can try this command line from the debugger directory:
dumpchk c:\windows\memory.dmp
This command line is useful to check if a dump is corrupt or no.
In your case to be honnest I never saw a dump like this one so I wonder if it's not corrupt.
The following article also provides a description of the utility:
http://blogs.msdn.com/b/ntdebugging/archive/2009/06/12/save-support-dollars-by-checking-your-memory-dump-before-calling-support.aspx

Let me me know if the command line reports "Finished dump check" at the end of its output.
0
 
LVL 4

Assisted Solution

by:bloodygonzo
bloodygonzo earned 100 total points
ID: 36507546
If you attach the memory dump one of us can run the analysis for you also.

-Bloody
0
 

Author Closing Comment

by:Impex
ID: 36579838
Logged with Microsoft.

Many thanks everyone :)
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
LARGE INDEX formula 3 72
SCCM service account minimum privilege ? 8 94
send as works in OWA, but not outlook client 8 104
Windows Server 2012 Data Center Edition 11 89
We were having a lot of "Heartbeat Alerts" in our SCOM environment, now "Heartbeat" in a SCOM environment for those of you who might not be familiar with SCOM is a packet of data sent from the agent to the management server on a regular basis, basic…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now