troubleshooting Question

Outlook 2010 crashes when hovering mouse over contact card

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bermudahs asked on
ExchangeOutlook
6 Comments1 Solution1476 ViewsLast Modified:
All users are on Outlook 2010 and we have Exchange 2007 running Server 2003.  When users hover over an email address, the contact card pops-up for a second and then Outlook freezes and reboots and throws this error in the event viewer:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 6ec84048-da21-11e0-ae25-b8ac6fa89913

When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled.  I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
ASKER CERTIFIED SOLUTION
bermudahs

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