Solved

Outlook 2010 crashes when hovering mouse over contact card

Posted on 2011-09-08
6
1,399 Views
Last Modified: 2012-05-12
All users are on Outlook 2010 and we have Exchange 2007 running Server 2003.  When users hover over an email address, the contact card pops-up for a second and then Outlook freezes and reboots and throws this error in the event viewer:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 6ec84048-da21-11e0-ae25-b8ac6fa89913

When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled.  I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
0
Comment
Question by:bermudahs
  • 3
  • 2
6 Comments
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503219
Hello,

Take backup of your mails.

Delete all temporary files.

Run sfc/scannow & reinstall MS - office 2010
0
 

Author Comment

by:bermudahs
ID: 36503234
I appreciate the comment, but I'm not sure this is a viable solution as we have 100's of users that we'd have to perform this for.
0
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503275
I think so this is happening due to windows or microsoft upadate.

Uninstall updates from one computer & then check.

Another thing is Virus or spyware, please check for virus problem.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Accepted Solution

by:
bermudahs earned 0 total points
ID: 36503326
The only update that I've found to be a problem according to some articles is "Update for Microsoft Windows (KB948609)" but this is not installed on either the server nor the PC.
0
 

Author Closing Comment

by:bermudahs
ID: 36558734
resolved on my own.
0
 

Expert Comment

by:MathesonIT
ID: 37912229
what was the resolution?
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now