bermudahs
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Outlook 2010 crashes when hovering mouse over contact card
All users are on Outlook 2010 and we have Exchange 2007 running Server 2003. When users hover over an email address, the contact card pops-up for a second and then Outlook freezes and reboots and throws this error in the event viewer:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX
Report Id: 6ec84048-da21-11e0-ae25-b8
When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled. I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX
Report Id: 6ec84048-da21-11e0-ae25-b8
When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled. I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
Last Comment
ASKER
I appreciate the comment, but I'm not sure this is a viable solution as we have 100's of users that we'd have to perform this for.
I think so this is happening due to windows or microsoft upadate.
Uninstall updates from one computer & then check.
Another thing is Virus or spyware, please check for virus problem.
Uninstall updates from one computer & then check.
Another thing is Virus or spyware, please check for virus problem.
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ASKER
resolved on my own.
what was the resolution?
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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Take backup of your mails.
Delete all temporary files.
Run sfc/scannow & reinstall MS - office 2010