?
Solved

Outlook 2010 crashes when hovering mouse over contact card

Posted on 2011-09-08
6
Medium Priority
?
1,425 Views
Last Modified: 2012-05-12
All users are on Outlook 2010 and we have Exchange 2007 running Server 2003.  When users hover over an email address, the contact card pops-up for a second and then Outlook freezes and reboots and throws this error in the event viewer:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 6ec84048-da21-11e0-ae25-b8ac6fa89913

When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled.  I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
0
Comment
Question by:bermudahs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503219
Hello,

Take backup of your mails.

Delete all temporary files.

Run sfc/scannow & reinstall MS - office 2010
0
 

Author Comment

by:bermudahs
ID: 36503234
I appreciate the comment, but I'm not sure this is a viable solution as we have 100's of users that we'd have to perform this for.
0
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503275
I think so this is happening due to windows or microsoft upadate.

Uninstall updates from one computer & then check.

Another thing is Virus or spyware, please check for virus problem.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Accepted Solution

by:
bermudahs earned 0 total points
ID: 36503326
The only update that I've found to be a problem according to some articles is "Update for Microsoft Windows (KB948609)" but this is not installed on either the server nor the PC.
0
 

Author Closing Comment

by:bermudahs
ID: 36558734
resolved on my own.
0
 

Expert Comment

by:MathesonIT
ID: 37912229
what was the resolution?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month12 days, 5 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question