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Outlook 2010 crashes when hovering mouse over contact card

Posted on 2011-09-08
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Last Modified: 2012-05-12
All users are on Outlook 2010 and we have Exchange 2007 running Server 2003.  When users hover over an email address, the contact card pops-up for a second and then Outlook freezes and reboots and throws this error in the event viewer:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Exception code: 0xc0000005
Fault offset: 0x0054ac63
Faulting process id: 0xc14
Faulting application start time: 0x01cc6d5c0520c739
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 6ec84048-da21-11e0-ae25-b8ac6fa89913

When I start outlook in safe mode, this is not a problem as the pop-up contact cards are disabled.  I did a google search and followed some of the articles\forums I found such as this one: http://social.technet.microsoft.com/Forums/en-US/outlook/thread/0961a9a4-3160-41ac-8d65-85f8f335436b/ but nothing has worked.
I have also disabled all add-ins.
Any ideas?
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Question by:bermudahs
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6 Comments
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503219
Hello,

Take backup of your mails.

Delete all temporary files.

Run sfc/scannow & reinstall MS - office 2010
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Author Comment

by:bermudahs
ID: 36503234
I appreciate the comment, but I'm not sure this is a viable solution as we have 100's of users that we'd have to perform this for.
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LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 36503275
I think so this is happening due to windows or microsoft upadate.

Uninstall updates from one computer & then check.

Another thing is Virus or spyware, please check for virus problem.
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Accepted Solution

by:
bermudahs earned 0 total points
ID: 36503326
The only update that I've found to be a problem according to some articles is "Update for Microsoft Windows (KB948609)" but this is not installed on either the server nor the PC.
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Author Closing Comment

by:bermudahs
ID: 36558734
resolved on my own.
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Expert Comment

by:MathesonIT
ID: 37912229
what was the resolution?
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