Solved

User lost rights to items on her own desktop

Posted on 2011-09-08
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Last Modified: 2012-05-12
First, the environment:

OS is Windows XP SP3
Computer is attached to an Active Directory Domain
User is in the local Power Users group

Now, the situation:

There are two files on the User's desktop, both Excel files.
She cannot open the files, even to just view them.
She gets a message advising the files are already opened or encrypted.

She was able to open them last week, and there have been no substantive changes on her workstation.  Other staff are working normally, she's the only one affected at this point.
She cannot even save those files to a new location, we're talking copying, not moving.  She just doesn't have rights to them, even though she has full rights to her desktop.  She can create and/or delete new files, copy things from shared resources on the network and modify them on her desktop.  It is only these files that are affected.

I attempted to make some security changes to those files (still logged in as her) and tried to force the changes down through the subfolders and objects on her desktop.  Those changes would not apply to those spreadsheets. The system advised that access was denied.

Then, I added her to local Administrators and she was able to open the files with no issue.

I then took her back OUT of local Admins and things went back to the way they were.


Obviously a rights issue, but what am I missing?
She HAS full rights to her own desktop, one would assume that would mean full rights to any file ON her desktop too.  These files are not linked from elsewhere, they are in her local profile's Desktop folder.

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Question by:DKingArxx
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Accepted Solution

by:
grogman earned 100 total points
ID: 36503372
Try this. Log in as local administrator, browse to the files (not the folder containing them), right-click, choose Properties, go to Security tab, see if she is listed for access to the files. If not, add her AD account with full access to the files.

I have seen this (albeit rarely) where some glitch causes a file or two to have their permissions reset. I have had to force the permissions back in this way.
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Assisted Solution

by:DKingArxx
DKingArxx earned 0 total points
ID: 36505212
Tried that, but no luck.

Even forcing specific permissions on the files didn't work.

But I found a way that DID work.

Using another machine with admin privileges I copied the files OFF her Desktop and saved them elsewhere.  I created a NEW folder on her desktop and then copied the files from the new location to that new folder.

She was then able to open and access the files.

Weird crap, I'm tellin' ya.

Anyway, thanks for the assist.  Closing this for now.
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Author Closing Comment

by:DKingArxx
ID: 36527931
No fix, but a workaround.
I'll continue to investigate this and try to nail it down.
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