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Sonicwall Global VPN Client will not run on one users domain account

Posted on 2011-09-08
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Last Modified: 2012-06-27
Hi,
When I enable the Sonicwall Global VPN Client connection nothing happens on one of the users account on a Win 7 laptop. For the local users or administrators it works fine, but when this domain user logs on to the laptop it will not work under her account.

I've tried everything including rebuilding the laptop. It seems to be something to do with the users domain roaming profile which is cached on the laptop so that they can log in using their domain account from home.

I've tried uninstalling and using the clean up tool several times and removing the c:users\<username>\AppData\Sonicwall folder.

The log states "The connection <ip address> has been enabled"
then "Failed to find MAC address 00:60:73:xxxxxxx in the system interfaces table."

I've also tried several posts on the Internet without success.
Please help. Thanks

I've also given this domain account local admin rights. It just will not work.
I've spent hrs and hrs on this without success. :-(
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Question by:EICT
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Expert Comment

by:wolwil
ID: 36503590
Have you tried to execute the GVC client as administrator?
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Expert Comment

by:amatson78
ID: 36511401
Have you tried disabling UAC? Also have you tried installing and running on the local system account and not the domain account? Do you have any other VPN type or other software using either ports 500 or 4500?
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Author Comment

by:EICT
ID: 36530585
Hi wolwil & amatson78,

Thanks for your replies. It runs fine at administrator and i've tried installing and running on local admin account  - all ok. There are no other VPN software. It seems to be something specific to this domain user (possibly profile settings). Other domain users are ok. This user does have and use blackberry software on their laptop, which I assume is configured for their user account only - I need to check this.

The user is borrowing another laptop tomorrow which a previous member of staff has so we know its ok. They will log-in locally using their own account and download their domain profile. It will be interesting to see if the sonic wall works then when they get home??

I went into the user accounts area in control panel and turned down the UAC settings in Win 7. Is this sufficient or is there another way to completely disable it?

Thanks
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Accepted Solution

by:
EICT earned 0 total points
ID: 36581847
In the end it prooved to be a problem with the users profile. I deleted their local copy of their domain roaming profile and the copy on the server. After recreating the users profile and re-creating the sonic wall connection it was ok. Spent hrs on this though. Some sonic wall connection details are definately saved in the profile.
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Author Closing Comment

by:EICT
ID: 36708109
I'm accepting my own solution as I resolved this through trial and error myself
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