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Exchange 2003 OWA stopped working externally

Posted on 2011-09-08
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Last Modified: 2012-05-12
We have a SBS 2003 server.  For years we have been using OWA with self signed certificate. To login to OWA we used to use https://xxx.xxx.xxx.xxx/exchange.   I recently (few weeks ago) I installed a SSL certficate and everything was working fine until the server was rebooted yesterday.  There was some updates applied during reboot.  FYI.  After I configured SSL, I did not reboot the server.  This was the first time server rebooted since SSL change.   Now we can not access OWA externally.  I checked internally and use http://servername/exchange and that logs me directly into OWA mailbox of current user logged in.  For example, if I use http;//username/exchange on a user workstation, it will log me directly into that user without a login prompt like we were used to seeing.  So what I am really concerned about is the external link to OWA not working. Can anyone shed some light on my issue?  I will provide more info as needed.  Thank you.
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Question by:itechresults
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LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 36503377
How do you configure external access ? publish through ISA/TMG or port forwarding ?

what is the error message you get?
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Author Comment

by:itechresults
ID: 36503451
I port forwarded 443 to server IP.  No ISA on SBS.  Error I receive is "The page cannot be found"  HTTP Error 404 - File or directory not found.
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LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 36503573
try to access it using IP address, what happen ?

also check the router (firewall) settings, make sure it forward to the correct server.
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Author Comment

by:itechresults
ID: 36503626
I tried using IP address and get same exact error message.  I just double checked firewall settings and they are correct.
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Author Comment

by:itechresults
ID: 36503686
I also tried resetting default virtual directories for OWA using method 2.  http://support.microsoft.com/kb/883380
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LVL 17

Expert Comment

by:Spartan_1337
ID: 36503722
Can you verify your public IP and then verify external URL IP?
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Author Comment

by:itechresults
ID: 36503771
Hi Spartan:

What do you mean?  Our public IP has not changed and external URL IP is https://remote.domain.com.  An A record is setup pointing to server public IP.
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LVL 17

Expert Comment

by:Spartan_1337
ID: 36503898
Did you have any redirects setup? Can you look at your firewall/router and verify that the traffic is being properly routed to the server?

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Author Comment

by:itechresults
ID: 36503981
No redirects.  Firewall is configured properly
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Author Comment

by:itechresults
ID: 36504013
If I use external https://remote.domain.com  without /exchange in url; it brings me to our old hosted website on our sbs server.  If I use /exchange I get the error mentioned.  Also I can see the certificate I setup when accessing either urls
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Author Comment

by:itechresults
ID: 36505055
Any experts out there with new suggestions???
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LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 36505610
Had you tried iisrset ?
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Author Comment

by:itechresults
ID: 36505744
Just tried iisreset and still have same issue
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Accepted Solution

by:
itechresults earned 0 total points
ID: 36508434
Problem solved.  When I setup ssl; I created a website in iis with same name as external url.  This caused a dns issue after server was rebooted
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Author Closing Comment

by:itechresults
ID: 36527988
i resolved my own problem
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